Critical success factors in a project handover and use stages: the case of the gambling industry in Antioquia (Colombia)
Factores críticos de éxito en las etapas de entrega y utilización de proyectos: el caso de la industria de juegos de suerte y azar en Antioquia (Colombia)
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Quintero-Ríos, D. A., & Morales-Gualdrón, S. T. (2020). Critical success factors in a project handover and use stages: the case of the gambling industry in Antioquia (Colombia). Revista Escuela De Administración De Negocios, (88), 123–144. https://doi.org/10.21158/01208160.n88.2020.2618
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This research explores the Critical Success Factors (CSF) for the handover and use stages of projects in the case of one of the most important companies in the gambling sector in Antioquia (Colombia). It develops a model with seven categories and an instrument that measures perception regarding success factors. The results show a difference between successful and unsuccessful projects for all the categories that were analyzed. However, the categories Project Efficiency and Benefit Realization are the main critical success factors. It also confirms that success factors differ according to the perspective of each type of stakeholder: sponsors, managers, project team, customers, and end users. This study contributes empirical evidence for critical success factors in project management from four perspectives: 1) at the handover and use stages; 2) from the perspective of different stakeholders; 3) in the gambling industry; and 4) in a developing country, such as Colombia. Finally, it can be concluded that the value that is given to new knowledge and experiences in successful and unsuccessful projects is an opportunity to create a knowledge management system, which allows to generate a favorable culture for the development of different types of projects in the company.
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Bao, H.; Peng, Y.; Ablanedo-Rosas, J. H.; Gao, H. (2015). An alternative incomplete information bargaining model for identifying the reasonable concession period of a BOT project. International Journal of Project Management, 33(5), 1151–1159. DOI:
https://doi.org/10.1016/j.ijproman.2014.12.004
Berssaneti, F. T.; Carvalho, M. M. (2015). Identification of variables that impact project success in Brazilian companies. International Journal of Project Management, 33(3), 638–649. DOI: https://doi.org/10.1016/j.ijproman.2014.07.002
Chih, Y. Y.; Zwikael, O.(2015). Project benefit management: A conceptual framework of target benefit formulation. International Journal of Project Management, 33(2), 352–362. DOI:
https://doi.org/10.1016/j.ijproman.2014.06.002
Chou, J. S.; Pramudawardhani, D. (2015). Cross-country comparisons of key drivers, critical success factors and risk allocation for public-private partnership projects. International Journal of Project Management, 33(5), 1136–1150. DOI: https://doi.org/10.1016/j.ijproman.2014.12.003
Cohen, Y.; Ornoy, H.; Keren, B. (2013). MBTI personality types of project managers and their success: A field survey. Project Management Journal, 44(3), 78–87. DOI: https://doi.org/10.1002/pmj.21338
Cooke-Davies, T. (2002). The “real” success factors on projects. International Journal of Project Management, 20(3), 185–190. DOI: https://doi.org/10.1016/S0263-7863(01)00067-9
Cserháti, G.; Szabó, L. (2014). The relationship between success criteria and success factors in organisational event projects. International Journal of Project Management, 32(4), 613–624. DOI: https://doi.org/10.1016/j.ijproman.2013.08.008
Davis, K. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 32(2), 189–201. DOI: https://doi.org/10.1016/j.ijproman.2013.02.006
Davis, K. (2016). A method to measure success dimensions relating to individual stakeholder groups. International Journal of Project Management, 34(3), 480–493. DOI: https://doi.org/10.1016/j.ijproman.2015.12.009
de Carvalho, M. M.; Patah, L. A.; de Souza Bido, D. (2015). Project management and its effects on project success: Cross-country and cross-industry comparisons. International Journal of Project Management, 33(7), 1509–1522. DOI: https://doi.org/10.1016/j.ijproman.2015.04.004
Demirkesen, S.; Arditi, D. (2015). Construction safety personnel’s perceptions of safety training practices. International Journal of Project Management, 33(5), 1160–1169. DOI: https://doi.org/10.1016/j.ijproman.2015.01.007
Diallo, A.; Thuillier, D. (2004). The success dimensions of international development projects: The perceptions of African project coordinators. International Journal of Project Management, 22(1), 19–31.DOI: https://doi.org/10.1016/S0263-7863(03)00008-5
Diez-Silva, H. M.; Pérez-Ezcurdia, M. A.; Pérez-Ramos, F. N. G.; Montes-Guerra, M. I. (2013). Medición del desempeño y éxito en la dirección de proyectos: perspectiva del manager público. Revista EAN, (73), 60-79. DOI: https://doi.org/10.21158/01208160.n73.2012.586
Duffield, S.; Whitty, S. J. (2015). Developing a systemic lessons learned knowledge model for organisational learning through projects. International Journal of Project Management, 33(2), 311–324. DOI: https://doi.org/10.1016/j.ijproman.2014.07.004
Gallego, M.; Hernández, J. (2015). Identificación de factores que permitan potencializar el éxito de proyectos de desarrollo de software. Scientia Et Technica, 20(1), 70–80. DOI: https://doi.org/10.22517/23447214.9241
George, D.; Mallery, P. (2003). SPSS for Windows Step by Step: Answers to Selected Exercises. A Simple Guide and Reference . 11.0 update. Boston: Allyn & Bacon.
Ghazimoradi, M.; Kheyroddin, A.; Rezayfar, O. (2016). Diagnosing the success of the construction projects during the initial phases. Decision Science Letters, 5(3), 395–406. DOI: https://doi.org/10.5267/j.dsl.2016.2.002
Haverila, M. J.; Fehr, K. (2016). The impact of product superiority on customer satisfaction in project management. International Journal of Project Management, 34(4), 570–583. DOI: https://doi.org/10.1016/j.ijproman.2016.02.007
Heising, W. (2012). The integration of ideation and project portfolio management - A key factor for sustainable success. International Journal of Project Management, 30(5), 582–595. DOI: https://doi.org/10.1016/j.ijproman.2012.01.014
Heravi, A.; Coffey, V.; Trigunarsyah, B.(2015). Evaluating the level of stakeholder involvement during the project planning processes of building projects. International Journal of Project Management, 33(5), 985–997. DOI: https://doi.org/10.1016/j.ijproman.2014.12.007
Ika, L. A.(2015). Opening the black box of project management: Does World Bank project supervision influence project impact? International Journal of Project Management, 33(5), 1111–1123. DOI: https://doi.org/10.1016/j.ijproman.2015.01.005
Jitpaiboon, T.; Smith, S. M.; Gu, Q. (2019). Critical Success Factors Affecting Project Performance: An Analysis of Tools, Practices, and Managerial Support. Project Management Journal, 50(3), 271–287. DOI: https://doi.org/10.1177/8756972819833545
Joslin, R.; Müller, R. (2016). The relationship between project governance and project success. International Journal of Project Management, 34(4), 613–626. DOI: https://doi.org/10.1016/j.ijproman.2016.01.008
Jugdev, K.; Moller, R. (2006). A retrospective look at our evolving understanding of project success. IEEE Engineering Management Review, 34(3), 110–127. DOI: https://doi.org/10.1109/EMR.2006.261387
Khan, A. S.; Rasheed, F. (2015). Human resource management practices and project success, a moderating role of Islamic Work Ethics in Pakistani project-based organizations. International Journal of Project Management, 33(2), 435–445. DOI: https://doi.org/10.1016/j.ijproman.2014.08.006
Liu, T.; Wang, Y.; Wilkinson, S. (2016). Identifying critical factors affecting the effectiveness and efficiency of tendering processes in Public–Private Partnerships (PPPs): A comparative analysis of Australia and China. International Journal of Project Management, 34(4), 701–716. DOI: https://doi.org/10.1016/j.ijproman.2016.01.004
Masood, T. (2010). Impact of Human Resource Management Practices on Organizational Performance: a mediating role of employee performance(Doctoral dissertation)Mohammad Ali Jinnah University Islamabad, Pakistán.
Albert, M.; Balve, P.; Spang, K. (2017). Evaluation of project success: a structured literature review. International Journal of Managing Projects in Business, 10(4), 796–821. DOI:https://doi.org/10.1108/IJMPB-01-2017-0004
Ángel, J. E.(2010). Manejo de stakeholders como estrategia para el manejo de proyectos de desarrollo en territorios rurales. Agronomia Colombiana, 28(3), 491–499.
Atkinson, R. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria. International Journal of Project Management, 17(6), 337–342. DOI: https://doi.org/10.1016/S0263-7863(98)00069-6
Badewi, A.(2016). The impact of project management(PM) and benefits management(BM) practices on project success: Towards developing a project benefits governance framework. International Journal of Project Management, 34(4), 761–778. DOI:
https://doi.org/10.1016/j.ijproman.2015.05.005
Bao, H.; Peng, Y.; Ablanedo-Rosas, J. H.; Gao, H. (2015). An alternative incomplete information bargaining model for identifying the reasonable concession period of a BOT project. International Journal of Project Management, 33(5), 1151–1159. DOI:
https://doi.org/10.1016/j.ijproman.2014.12.004
Berssaneti, F. T.; Carvalho, M. M. (2015). Identification of variables that impact project success in Brazilian companies. International Journal of Project Management, 33(3), 638–649. DOI: https://doi.org/10.1016/j.ijproman.2014.07.002
Chih, Y. Y.; Zwikael, O.(2015). Project benefit management: A conceptual framework of target benefit formulation. International Journal of Project Management, 33(2), 352–362. DOI:
https://doi.org/10.1016/j.ijproman.2014.06.002
Chou, J. S.; Pramudawardhani, D. (2015). Cross-country comparisons of key drivers, critical success factors and risk allocation for public-private partnership projects. International Journal of Project Management, 33(5), 1136–1150. DOI: https://doi.org/10.1016/j.ijproman.2014.12.003
Cohen, Y.; Ornoy, H.; Keren, B. (2013). MBTI personality types of project managers and their success: A field survey. Project Management Journal, 44(3), 78–87. DOI: https://doi.org/10.1002/pmj.21338
Cooke-Davies, T. (2002). The “real” success factors on projects. International Journal of Project Management, 20(3), 185–190. DOI: https://doi.org/10.1016/S0263-7863(01)00067-9
Cserháti, G.; Szabó, L. (2014). The relationship between success criteria and success factors in organisational event projects. International Journal of Project Management, 32(4), 613–624. DOI: https://doi.org/10.1016/j.ijproman.2013.08.008
Davis, K. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 32(2), 189–201. DOI: https://doi.org/10.1016/j.ijproman.2013.02.006
Davis, K. (2016). A method to measure success dimensions relating to individual stakeholder groups. International Journal of Project Management, 34(3), 480–493. DOI: https://doi.org/10.1016/j.ijproman.2015.12.009
de Carvalho, M. M.; Patah, L. A.; de Souza Bido, D. (2015). Project management and its effects on project success: Cross-country and cross-industry comparisons. International Journal of Project Management, 33(7), 1509–1522. DOI: https://doi.org/10.1016/j.ijproman.2015.04.004
Demirkesen, S.; Arditi, D. (2015). Construction safety personnel’s perceptions of safety training practices. International Journal of Project Management, 33(5), 1160–1169. DOI: https://doi.org/10.1016/j.ijproman.2015.01.007
Diallo, A.; Thuillier, D. (2004). The success dimensions of international development projects: The perceptions of African project coordinators. International Journal of Project Management, 22(1), 19–31.DOI: https://doi.org/10.1016/S0263-7863(03)00008-5
Diez-Silva, H. M.; Pérez-Ezcurdia, M. A.; Pérez-Ramos, F. N. G.; Montes-Guerra, M. I. (2013). Medición del desempeño y éxito en la dirección de proyectos: perspectiva del manager público. Revista EAN, (73), 60-79. DOI: https://doi.org/10.21158/01208160.n73.2012.586
Duffield, S.; Whitty, S. J. (2015). Developing a systemic lessons learned knowledge model for organisational learning through projects. International Journal of Project Management, 33(2), 311–324. DOI: https://doi.org/10.1016/j.ijproman.2014.07.004
Gallego, M.; Hernández, J. (2015). Identificación de factores que permitan potencializar el éxito de proyectos de desarrollo de software. Scientia Et Technica, 20(1), 70–80. DOI: https://doi.org/10.22517/23447214.9241
George, D.; Mallery, P. (2003). SPSS for Windows Step by Step: Answers to Selected Exercises. A Simple Guide and Reference . 11.0 update. Boston: Allyn & Bacon.
Ghazimoradi, M.; Kheyroddin, A.; Rezayfar, O. (2016). Diagnosing the success of the construction projects during the initial phases. Decision Science Letters, 5(3), 395–406. DOI: https://doi.org/10.5267/j.dsl.2016.2.002
Haverila, M. J.; Fehr, K. (2016). The impact of product superiority on customer satisfaction in project management. International Journal of Project Management, 34(4), 570–583. DOI: https://doi.org/10.1016/j.ijproman.2016.02.007
Heising, W. (2012). The integration of ideation and project portfolio management - A key factor for sustainable success. International Journal of Project Management, 30(5), 582–595. DOI: https://doi.org/10.1016/j.ijproman.2012.01.014
Heravi, A.; Coffey, V.; Trigunarsyah, B.(2015). Evaluating the level of stakeholder involvement during the project planning processes of building projects. International Journal of Project Management, 33(5), 985–997. DOI: https://doi.org/10.1016/j.ijproman.2014.12.007
Ika, L. A.(2015). Opening the black box of project management: Does World Bank project supervision influence project impact? International Journal of Project Management, 33(5), 1111–1123. DOI: https://doi.org/10.1016/j.ijproman.2015.01.005
Jitpaiboon, T.; Smith, S. M.; Gu, Q. (2019). Critical Success Factors Affecting Project Performance: An Analysis of Tools, Practices, and Managerial Support. Project Management Journal, 50(3), 271–287. DOI: https://doi.org/10.1177/8756972819833545
Joslin, R.; Müller, R. (2016). The relationship between project governance and project success. International Journal of Project Management, 34(4), 613–626. DOI: https://doi.org/10.1016/j.ijproman.2016.01.008
Jugdev, K.; Moller, R. (2006). A retrospective look at our evolving understanding of project success. IEEE Engineering Management Review, 34(3), 110–127. DOI: https://doi.org/10.1109/EMR.2006.261387
Khan, A. S.; Rasheed, F. (2015). Human resource management practices and project success, a moderating role of Islamic Work Ethics in Pakistani project-based organizations. International Journal of Project Management, 33(2), 435–445. DOI: https://doi.org/10.1016/j.ijproman.2014.08.006
Liu, T.; Wang, Y.; Wilkinson, S. (2016). Identifying critical factors affecting the effectiveness and efficiency of tendering processes in Public–Private Partnerships (PPPs): A comparative analysis of Australia and China. International Journal of Project Management, 34(4), 701–716. DOI: https://doi.org/10.1016/j.ijproman.2016.01.004
Masood, T. (2010). Impact of Human Resource Management Practices on Organizational Performance: a mediating role of employee performance(Doctoral dissertation)Mohammad Ali Jinnah University Islamabad, Pakistán.
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