Estilos de toma de decisiones intuitivo y racional e improvisación organizacional: ¿Influye la consciencia de los empleados acerca de la inteligencia artificial?
Intuitive and rational decision-making styles and organizational improvisation: Does it influence employees' awareness of artificial intelligence?
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Los empleados están cada vez más conscientes del riesgo de ser reemplazados por la inteligencia artificial. Paradójicamente, ellos siguen siendo actores relevantes en la empresa cuando se trata de tomar decisiones para improvisar o dar respuesta en tiempo real a los cambios del entorno. El objetivo del artículo es evaluar el efecto moderador negativo de la consciencia de los empleados acerca de la inteligencia artificial (CEIA), en la relación entre los dos estilos de toma de decisiones: intuitivo (TDI) y racional (TDR), y la improvisación organizacional (IO). El modelo de investigación se testeó con datos recolectados mediante una encuesta realizada en empresas manufactureras y de servicios. Sorpresivamente, se encontró una moderación positiva de la CEIA en la relación entre TDI y IO. Este resultado permite controvertir algunos estudios previos que han advertido en reiteradas ocasiones sobre el peligro de la CEIA. Sin embargo, el resultado sugiere que este efecto es positivo solo cuando la empresa está bajo la presión de idear una respuesta en tiempo real a las exigencias del entorno.
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