Factores críticos de éxito para la implementación de Business Process Management (BPM): estudio de caso para la cadena de suministro de una empresa del sector floricultor
Success critical factors for the implementation of Business Process Management (BPM): a case study for the supply chain in a flower company
Barra lateral del artículo
PDF
FLIP
HTML
XML
Cómo citar
Gutiérrez Sánchez, A., Rodríguez Ríos, C., & Santos Hernández, A. F. (2018). Factores críticos de éxito para la implementación de Business Process Management (BPM): estudio de caso para la cadena de suministro de una empresa del sector floricultor. Revista Escuela De Administración De Negocios, 85–108. https://doi.org/10.21158/01208160.n0.2018.2019
Sección
Artículos científicos
Términos de Licencia (VER)
El contenido de la revista Escuela de Administración de Negocios está bajo una licencia de Creative Commons Reconocimiento-NoComercial-SinObraDerivada 4.0 Internacional - (CC BY-NC-ND 4.0)
Bajo los siguientes términos:
Atribución — Usted debe dar crédito de manera adecuada, brindar un enlace a la licencia, e indicar si se han realizado cambios. Puede hacerlo en cualquier forma razonable, pero no de forma tal que sugiera que usted o su uso tienen el apoyo de la licenciante.
NoComercial — Usted no puede hacer uso del material con propósitos comerciales.
SinDerivadas — Si remezcla, transforma o crea a partir del material, no podrá distribuir el material modificado.
Contenido principal del artículo
Resumen
Rev.esc.adm.neg
Se diseñó un modelo que muestra la interacción entre los factores críticos de éxito (FCE) para implementar Business Process Management (BPM) y los procesos de la cadena de suministro a través de cada una de las fases de implementación, se identificaron aquellos FCE más relevantes a través de un análisis de la literatura y se validaron por un grupo de expertos. Luego se utilizó un enfoque de estudio de caso en un cultivo de flores ubicado en la Sabana de Bogotá para validar empíricamente el modelo propuesto. Los resultados se convirtieron en un diagnóstico que guía a esta empresa sobre los aspectos prioritarios para mejorar y poder dirigir sus esfuerzos hacia estos en particular, asegurando un mayor grado de éxito en la implementación de BPM en este proceso.
El modelo establecido propone un marco de referencia para futuras investigaciones que permitan hacer un diagnóstico y determinar el nivel en el que se encuentre la empresa de acuerdo con los FCE propuestos.
Detalles del artículo
Referencias (VER)
Ahmad, H., Francis, A. y Zairi, M. (2007). Business process reengineering: Critical success factors in higher education. Business Process Management Journal, 13(3), 451-469.
Al-Mashari, M. y Zairi, M. (1999). BPR implementation process: An analysis of key success and failure factors. Business Process Management Journal, 5(1), 87-112.
Antonucci, Y., Bariff, M., Benedict, T., Champlin, B., Downing, B., Franzen, J., Madison, D., Lusk, S., Spanyi, A., Treat, M., Zhao, L., & Raschke, R., (2009). Business Process Management Common Body Of Knowledge (Second). Chicago: ABPMP.
Ariyachandra, T. R. y Frolick, M. N. (2008). Critical success factors in business performance management: Striving for success. Information Systems Management, 25(2), 113-120.
Armistead, C., Pritchard, J.-P. y Machin, S. (1999). Strategic business process management for organisational effectiveness. Long Range Planning, 32(1), 96-106.
Asikhia, U. O. y Awolusi, D. O. (2015). Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry. South African Journal of Business Management, 46(2), 1-14.
Asociación Colombiana de Exportadores de Flores. (2017). Cifras estadísticas. Recuperado de www.asocolflores.org/servicios/cifras-estadisticas/36
Bai, C. y Sarkis, J. (2013). A grey-based DEMATEL model for evaluating business process management critical success factors. International Journal of Production Economics, 146(1), 281-292.
Bandara, W., Alibabaei, A. y Aghdasi, M. (2009). Means of achieving business process management success factors. Ponencia presentada en Proceedings of the 4th Mediterranean Conference on Information Systems, Atenas
Bandara, W., Gable, G. G. y Rosemann, M. (2005). Factors and measures of business process modelling: Model building through a multiple case study. European Journal of Information Systems, 14(4), 347-360.
Batocchio, A., Ghezzi, A. y Rangone, A. (2016). A method for evaluating business models implementation process. Business Process Management Journal, 22(4), 712-735.
Bider, I. y Perjons, E. (2015). Design science in action: developing a modeling technique for eliciting requirements on business process management (BPM) tools. Software & Systems Modeling, 14(3), 1159-1188.
Bosilj Vukšić, V., Milanović Glavan, L. y Suša, D. (2015). The role of process performance measurement in BPM adoption outcomes in Croatia. Economic and Business Review, 17(1), 117-143.
Box, S. y Platss, K. (2005). Business process management: Establishing and maintaining project aligment. Business Process Management Journal, 11(4), 370-387.
Buh, B., Kovačič, A. y Indihar Štemberger, M. (2015). Critical success factors for different stages of business process management adoption: A case study. Economic Research-Ekonomska Istraživanja, 28(1), 243-258.
Burlton, R. (2011). BPM critical success factors lessons learned from successful BPM organizations. Business Rules Journal, 12(10), 1-6.
Ceribeli, H. B., Dallavalle de Pádua, S. I. y Merlo, E. M. (2013). BPM: um estudo de caso dos fatores críticos de sucesso. Globalization, Competitiviness & Governability, 7(2), 106-117.
CSCMP Supply Chain Management Definitions and Glossary. Recuperado de http://cscmp.org/CSCMP/Educate/SCM_Definitions_and_Glossary_of_Terms/CSCMP/Educate/SCM_Definitions_and_Glossary_of_Terms.aspx?hkey=60879588-f65f-4ab5-8c4b-6878815ef921
Crhistopher, M. (2011). Logistics and supply chain management: Creating value-adding networks (4.ª ed.). Edimburgh: Pearson Education.
Dallavalle de Pádua, S. I., Hornos da Costa, J., Segatto, M., de Souza Júnior, M. A. y Jabbour, C. J. C. (2014). BPM for change management: Two process diagnosis techniques. Business Process Management Journal, 20(2), 247-271.
Departamento Administrativo Nacional de Estadística. (2017, mayo 3). Boletín Técnico. Recuperado de https://www.dane.gov.co/files/investigaciones/boletines/exportaciones/bol_exp_mar17.pdf
Dumas, M., La Rosa, M., Mendling, J. y Reijers, H. A. (2013). Fundamentals of business process management. Heidelberg: Springer.
Esper, T. L., Defee, C. C. y Mentzer, J. T. (2010). A framework of supply chain orientation. The International Journal of Logistics Management, 21(2), 161-179.
Galvis-Lista, E. A. y González-Zabala, M. P. (2014). Herramientas para la gestión de procesos de negocio y su relación con el ciclo de vida de los procesos de negocio: una revisión de literatura. Ciencia e ingeniería Neogranadina, 24(2), 37-55.
Ghalimi, I. y McGoveran, D. (2004). Standards and BPM. Business Integration Journal, 1, 16-18. Recuperado de http://gcj.alternativetech.com/publications/BIJ/BPM-%20Standards%20and%20BPM%20ghalimi%20april04.pdf
González Cárdenas, A. C. (2013). Intercambio de información en las cadenas de suministro internacionales. Serie Comercio Internacional, 120.
González, A. y Sarmiento, Z. (2014). Optimización de las operaciones logísticas de la cadena de exportación de flores. Flor y Cultura Colombiana, 10-19.
Hammer, M. (2002). Process management and the future of Six Sigma. MIT Sloan Management Review, 43(2), 26-32.
Hernández-Nariño, A., Delgado-Landa, A., Marqués-León, M., Nogueira-Rivera, D., Medina-León, A. y Negrín-Sosa, E. (2016). Generalización de la gestión por procesos como plataforma de trabajo de apoyo a la mejora de organizaciones de salud. Gerencia y Políticas de Salud, 15(31), 66-87.
Imanipour, N., Talebi, K. y Rezazadeh, S. (2012). Obstacles in business process management (BPM) implementation and adoption in SMEs. Recuperado de https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1990609
Işik, Ö., Mertens, W. y Van den Bergh, J. (2013). Practices of knowledge intensive process management: quantitative insights. Business Process Management Journal, 19(3), 515-534.
Jüttner, U., Christopher, M. y Godsell, J. (2010). A strategic framework for integrating marketing and supply chain strategies. The International Journal of Logistics Management, 21(1), 104-126.
Kohlbacher, M. y Gruenwald, S. (2011). Process orientation: Conceptualization and measurement. Business Process Management Journal, 17(2), 267-283.
McCormack, K. y Johnson, B. (2001). Business process orientation, supply chain management, and the e-corporation. IIE Solutions, 33(10), 33-33.
Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D. y Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-25.
Min, S. y Mentzer, J. T. (2004). Developing and measuring supply chain management concepts. Journal of Business Logistics, 25(1), 63-99.
Mircea, M., Ghilic-Micu, B., Stoica, M. y Sinioros, P. (2016). Inter-organizational performance and business process management in collaborative networks. Economic Computation and Economic Cybernetics Studies and Research, 50(2), 107-123.
Morais, R. M. de, Kazan, S., Pádua, S. I. D. de y Costa, A. L. (2010). An analysis of BPM lifecycles: From a literature review to a framework proposal. Business Process Management Journal, 20(3), 412-432.
Munive-Hernández, E. J., Dewhurst, F. W., Pritchard, M. C. y Barber, K. D. (2004). Modelling the strategy management process: An initial BPM approach. Business Process Management Journal, 10(6), 691-711.
Münstermann, B., Eckhardt, A. y Weitzel, T. (2010). The performance impact of business process standardization. Business Process Management Journal, 16(1), 29-56.
Ohtonen, J. y Lainema, T. (2011). Critical success factors in business process management: A literature review. Recuperado de https://s3.amazonaws.com/academia.edu.documents/31319485/Critical_key_factors.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1536966168&Signature=Q05SGIxlXvijb1ppXGfeyXu4OhI%3D&response-content-disposition=inline%3B%20filename%3DCritical_key_factors.pdf
Ozcelik, Y. (2010). Do business process reengineering projects payoff? Evidence from the United States. International Journal of Project Management, 28(1), 7-13.
Palma-Mendoza, J. A. y Neailey, K. (2015). A business process re-design methodology to support supply chain integration: Application in an Airline MRO supply chain. International Journal of Information Management, 35(5), 620-631.
Palma-Mendoza, J. A., Neailey, K. y Roy, R. (2014). Business process re-design methodology to support supply chain integration. International Journal of Information Management, 34(2), 167-176.
Pantoja, M. C. y Donoso, E. (2015). Optimización de las operaciones logísticas de la cadena de exportación de flores. Recuperado de http://asocolflores.net.co/comunicaciones/revistas/floricultura-colombiana-no-6/22/5
Porter, M. E. (1985). Competitive advantage, creating and sustaining superior performance. Nueva York, NY: Simon and Schuster Inc.
Quirós, M. L. (2001). La floricultura en Colombia en el marco de la globalización: aproximaciones hacia un análisis micro y macroeconómico. Revista Universidad EAFIT, 37(122), 59-68.
Ram, J. y Corkindale, D. (2012). How “critical” are the critical succes factors (CSFs)? Examining the role of CSFs for ERP. Business Process Management Journal, 20(1), 151-174.
Ravesteyn, P. y Batenburg, R. (2010). Surveying the critical success factors of BPM‐systems implementation. Business Process Management Journal, 16(3), 492-507.
Rodríguez, C. (2015). Qué es Business Process Management (BPM): definiciones y conceptos. Revista de la Escuela Colombiana de Ingeniería, 25(98), 23-29.
Rodríguez, C., Pérez, A. y Rodríguez, J. (2015). Modelos estratégicos para la implementación del BPM en pymes de Colombia. Bogotá.
Schmiedel, T., Vom Brocke, J. y Recker, J. (2014). Development and validation of an instrument to measure organizational cultures’ support of business process management. Information & Management, 51(1), 43-56.
Sepúlveda, P. (2014). Análisis de eficiencia técnica y estudio de casos en los cultivos de flores de la sabana de Bogotá (Colombia). Pensamiento y Gestión, 36(1), 289-323.
Škrinjar, R. y Trkman, P. (2013). Increasing process orientation with business process management: Critical practices. International Journal of Information Management, 33(1), 48-60.
Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125-134.
Trkman, P., McCormack, K., Valadares De Oliveira, M. y Bronzo, M. (2010). The impact of business analytics on supply chain performance. Decision Support Systems, 49(3), 318-327.
Vitasek, K. (2013). Supply Chain Management. Terms and Glossary. Recuperado de https://bit.ly/2DWAwvA.
Vom Brocke, J. y Rosemann, M. (2010). Handbook on business process management. Heidelberg: Springer.
Vom Brocke, J., Zelt, S. y Schmiedel, T. (2015a). Considering context in business process management: The BPM context framework. BPM Trends, 1, 272.
Vom Brocke, J., Zelt, S. y Schmiedel, T. (2015b). On the role of context in business process management. International Journal of Information Management, 36(3), 486-495.
Womack, J. P. y Jones, D. T. (2011). Seeing the whole value stream (2.ª ed.). Cambridge: Lean Enterprise Institute.
Wong, W. P. (2013). Business-process management: a proposed framework for future research. Total Quality Management & Business Excellence, 24(5-6), 719-732.
Yin, R. K. (2003). Case study research: Design and methods (3.ª ed.). Thousand Oaks: SAGE Publications.
Zairi, M. (1997). Business process management: A boundaryless approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80.
Al-Mashari, M. y Zairi, M. (1999). BPR implementation process: An analysis of key success and failure factors. Business Process Management Journal, 5(1), 87-112.
Antonucci, Y., Bariff, M., Benedict, T., Champlin, B., Downing, B., Franzen, J., Madison, D., Lusk, S., Spanyi, A., Treat, M., Zhao, L., & Raschke, R., (2009). Business Process Management Common Body Of Knowledge (Second). Chicago: ABPMP.
Ariyachandra, T. R. y Frolick, M. N. (2008). Critical success factors in business performance management: Striving for success. Information Systems Management, 25(2), 113-120.
Armistead, C., Pritchard, J.-P. y Machin, S. (1999). Strategic business process management for organisational effectiveness. Long Range Planning, 32(1), 96-106.
Asikhia, U. O. y Awolusi, D. O. (2015). Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry. South African Journal of Business Management, 46(2), 1-14.
Asociación Colombiana de Exportadores de Flores. (2017). Cifras estadísticas. Recuperado de www.asocolflores.org/servicios/cifras-estadisticas/36
Bai, C. y Sarkis, J. (2013). A grey-based DEMATEL model for evaluating business process management critical success factors. International Journal of Production Economics, 146(1), 281-292.
Bandara, W., Alibabaei, A. y Aghdasi, M. (2009). Means of achieving business process management success factors. Ponencia presentada en Proceedings of the 4th Mediterranean Conference on Information Systems, Atenas
Bandara, W., Gable, G. G. y Rosemann, M. (2005). Factors and measures of business process modelling: Model building through a multiple case study. European Journal of Information Systems, 14(4), 347-360.
Batocchio, A., Ghezzi, A. y Rangone, A. (2016). A method for evaluating business models implementation process. Business Process Management Journal, 22(4), 712-735.
Bider, I. y Perjons, E. (2015). Design science in action: developing a modeling technique for eliciting requirements on business process management (BPM) tools. Software & Systems Modeling, 14(3), 1159-1188.
Bosilj Vukšić, V., Milanović Glavan, L. y Suša, D. (2015). The role of process performance measurement in BPM adoption outcomes in Croatia. Economic and Business Review, 17(1), 117-143.
Box, S. y Platss, K. (2005). Business process management: Establishing and maintaining project aligment. Business Process Management Journal, 11(4), 370-387.
Buh, B., Kovačič, A. y Indihar Štemberger, M. (2015). Critical success factors for different stages of business process management adoption: A case study. Economic Research-Ekonomska Istraživanja, 28(1), 243-258.
Burlton, R. (2011). BPM critical success factors lessons learned from successful BPM organizations. Business Rules Journal, 12(10), 1-6.
Ceribeli, H. B., Dallavalle de Pádua, S. I. y Merlo, E. M. (2013). BPM: um estudo de caso dos fatores críticos de sucesso. Globalization, Competitiviness & Governability, 7(2), 106-117.
CSCMP Supply Chain Management Definitions and Glossary. Recuperado de http://cscmp.org/CSCMP/Educate/SCM_Definitions_and_Glossary_of_Terms/CSCMP/Educate/SCM_Definitions_and_Glossary_of_Terms.aspx?hkey=60879588-f65f-4ab5-8c4b-6878815ef921
Crhistopher, M. (2011). Logistics and supply chain management: Creating value-adding networks (4.ª ed.). Edimburgh: Pearson Education.
Dallavalle de Pádua, S. I., Hornos da Costa, J., Segatto, M., de Souza Júnior, M. A. y Jabbour, C. J. C. (2014). BPM for change management: Two process diagnosis techniques. Business Process Management Journal, 20(2), 247-271.
Departamento Administrativo Nacional de Estadística. (2017, mayo 3). Boletín Técnico. Recuperado de https://www.dane.gov.co/files/investigaciones/boletines/exportaciones/bol_exp_mar17.pdf
Dumas, M., La Rosa, M., Mendling, J. y Reijers, H. A. (2013). Fundamentals of business process management. Heidelberg: Springer.
Esper, T. L., Defee, C. C. y Mentzer, J. T. (2010). A framework of supply chain orientation. The International Journal of Logistics Management, 21(2), 161-179.
Galvis-Lista, E. A. y González-Zabala, M. P. (2014). Herramientas para la gestión de procesos de negocio y su relación con el ciclo de vida de los procesos de negocio: una revisión de literatura. Ciencia e ingeniería Neogranadina, 24(2), 37-55.
Ghalimi, I. y McGoveran, D. (2004). Standards and BPM. Business Integration Journal, 1, 16-18. Recuperado de http://gcj.alternativetech.com/publications/BIJ/BPM-%20Standards%20and%20BPM%20ghalimi%20april04.pdf
González Cárdenas, A. C. (2013). Intercambio de información en las cadenas de suministro internacionales. Serie Comercio Internacional, 120.
González, A. y Sarmiento, Z. (2014). Optimización de las operaciones logísticas de la cadena de exportación de flores. Flor y Cultura Colombiana, 10-19.
Hammer, M. (2002). Process management and the future of Six Sigma. MIT Sloan Management Review, 43(2), 26-32.
Hernández-Nariño, A., Delgado-Landa, A., Marqués-León, M., Nogueira-Rivera, D., Medina-León, A. y Negrín-Sosa, E. (2016). Generalización de la gestión por procesos como plataforma de trabajo de apoyo a la mejora de organizaciones de salud. Gerencia y Políticas de Salud, 15(31), 66-87.
Imanipour, N., Talebi, K. y Rezazadeh, S. (2012). Obstacles in business process management (BPM) implementation and adoption in SMEs. Recuperado de https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1990609
Işik, Ö., Mertens, W. y Van den Bergh, J. (2013). Practices of knowledge intensive process management: quantitative insights. Business Process Management Journal, 19(3), 515-534.
Jüttner, U., Christopher, M. y Godsell, J. (2010). A strategic framework for integrating marketing and supply chain strategies. The International Journal of Logistics Management, 21(1), 104-126.
Kohlbacher, M. y Gruenwald, S. (2011). Process orientation: Conceptualization and measurement. Business Process Management Journal, 17(2), 267-283.
McCormack, K. y Johnson, B. (2001). Business process orientation, supply chain management, and the e-corporation. IIE Solutions, 33(10), 33-33.
Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D. y Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-25.
Min, S. y Mentzer, J. T. (2004). Developing and measuring supply chain management concepts. Journal of Business Logistics, 25(1), 63-99.
Mircea, M., Ghilic-Micu, B., Stoica, M. y Sinioros, P. (2016). Inter-organizational performance and business process management in collaborative networks. Economic Computation and Economic Cybernetics Studies and Research, 50(2), 107-123.
Morais, R. M. de, Kazan, S., Pádua, S. I. D. de y Costa, A. L. (2010). An analysis of BPM lifecycles: From a literature review to a framework proposal. Business Process Management Journal, 20(3), 412-432.
Munive-Hernández, E. J., Dewhurst, F. W., Pritchard, M. C. y Barber, K. D. (2004). Modelling the strategy management process: An initial BPM approach. Business Process Management Journal, 10(6), 691-711.
Münstermann, B., Eckhardt, A. y Weitzel, T. (2010). The performance impact of business process standardization. Business Process Management Journal, 16(1), 29-56.
Ohtonen, J. y Lainema, T. (2011). Critical success factors in business process management: A literature review. Recuperado de https://s3.amazonaws.com/academia.edu.documents/31319485/Critical_key_factors.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1536966168&Signature=Q05SGIxlXvijb1ppXGfeyXu4OhI%3D&response-content-disposition=inline%3B%20filename%3DCritical_key_factors.pdf
Ozcelik, Y. (2010). Do business process reengineering projects payoff? Evidence from the United States. International Journal of Project Management, 28(1), 7-13.
Palma-Mendoza, J. A. y Neailey, K. (2015). A business process re-design methodology to support supply chain integration: Application in an Airline MRO supply chain. International Journal of Information Management, 35(5), 620-631.
Palma-Mendoza, J. A., Neailey, K. y Roy, R. (2014). Business process re-design methodology to support supply chain integration. International Journal of Information Management, 34(2), 167-176.
Pantoja, M. C. y Donoso, E. (2015). Optimización de las operaciones logísticas de la cadena de exportación de flores. Recuperado de http://asocolflores.net.co/comunicaciones/revistas/floricultura-colombiana-no-6/22/5
Porter, M. E. (1985). Competitive advantage, creating and sustaining superior performance. Nueva York, NY: Simon and Schuster Inc.
Quirós, M. L. (2001). La floricultura en Colombia en el marco de la globalización: aproximaciones hacia un análisis micro y macroeconómico. Revista Universidad EAFIT, 37(122), 59-68.
Ram, J. y Corkindale, D. (2012). How “critical” are the critical succes factors (CSFs)? Examining the role of CSFs for ERP. Business Process Management Journal, 20(1), 151-174.
Ravesteyn, P. y Batenburg, R. (2010). Surveying the critical success factors of BPM‐systems implementation. Business Process Management Journal, 16(3), 492-507.
Rodríguez, C. (2015). Qué es Business Process Management (BPM): definiciones y conceptos. Revista de la Escuela Colombiana de Ingeniería, 25(98), 23-29.
Rodríguez, C., Pérez, A. y Rodríguez, J. (2015). Modelos estratégicos para la implementación del BPM en pymes de Colombia. Bogotá.
Schmiedel, T., Vom Brocke, J. y Recker, J. (2014). Development and validation of an instrument to measure organizational cultures’ support of business process management. Information & Management, 51(1), 43-56.
Sepúlveda, P. (2014). Análisis de eficiencia técnica y estudio de casos en los cultivos de flores de la sabana de Bogotá (Colombia). Pensamiento y Gestión, 36(1), 289-323.
Škrinjar, R. y Trkman, P. (2013). Increasing process orientation with business process management: Critical practices. International Journal of Information Management, 33(1), 48-60.
Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125-134.
Trkman, P., McCormack, K., Valadares De Oliveira, M. y Bronzo, M. (2010). The impact of business analytics on supply chain performance. Decision Support Systems, 49(3), 318-327.
Vitasek, K. (2013). Supply Chain Management. Terms and Glossary. Recuperado de https://bit.ly/2DWAwvA.
Vom Brocke, J. y Rosemann, M. (2010). Handbook on business process management. Heidelberg: Springer.
Vom Brocke, J., Zelt, S. y Schmiedel, T. (2015a). Considering context in business process management: The BPM context framework. BPM Trends, 1, 272.
Vom Brocke, J., Zelt, S. y Schmiedel, T. (2015b). On the role of context in business process management. International Journal of Information Management, 36(3), 486-495.
Womack, J. P. y Jones, D. T. (2011). Seeing the whole value stream (2.ª ed.). Cambridge: Lean Enterprise Institute.
Wong, W. P. (2013). Business-process management: a proposed framework for future research. Total Quality Management & Business Excellence, 24(5-6), 719-732.
Yin, R. K. (2003). Case study research: Design and methods (3.ª ed.). Thousand Oaks: SAGE Publications.
Zairi, M. (1997). Business process management: A boundaryless approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80.
Descargas
Los datos de descargas todavía no están disponibles.
Citado por
