Revisão sistemática de artigos qualificados com base em JCR e SJR: coprodução de serviços públicos entre 1970-2018

Como Citar

Oliveira-Militão, L., Celis-León, A. J., Silva-Farias, J., & Demo, G. (2020). Revisão sistemática de artigos qualificados com base em JCR e SJR: coprodução de serviços públicos entre 1970-2018. Escuela De Administración De Negocios, 13–32. https://doi.org/10.21158/01208160.n0.2020.2646

Publicado: Sep 29, 2020

Doi

https://doi.org/10.21158/01208160.n0.2020.2646

Dimensions

PlumX

Edição

2020: Edición especial Servicios creativos y de conocimiento: aportes al desarrollo económico

Seção

Artículos científicos

Termos de licença (assistir)

Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

El contenido de la revista Escuela de Administración de Negocios está bajo una licencia de Creative Commons Reconocimiento-NoComercial-SinObraDerivada 4.0 Internacional - (CC BY-NC-ND 4.0)

Bajo los siguientes términos:

Atribución — Usted debe dar crédito de manera adecuada, brindar un enlace a la licencia, e indicar si se han realizado cambios. Puede hacerlo en cualquier forma razonable, pero no de forma tal que sugiera que usted o su uso tienen el apoyo de la licenciante.

NoComercial — Usted no puede hacer uso del material con propósitos comerciales.

SinDerivadas — Si remezcla, transforma o crea a partir del material, no podrá distribuir el material modificado.

Luciana Oliveira-Militão

Universidad de Brasilia (UnB)

https://orcid.org/0000-0002-2845-3832

Andrea Juliet Celis-León

Universidad de Brasilia (UnB)

https://orcid.org/0000-0003-1564-6237

Josivania Silva-Farias

Universidad de Brasilia (UnB)

https://orcid.org/0000-0002-1421-3280

Gisela Demo

Universidad de Brasilia (UnB)

https://orcid.org/0000-0003-1864-0471

Resumo

A coprodução é uma estratégia que os governos podem utilizar para conseguir uma maior eficiência e eficácia na prestação dos serviços públicos com a contribuição da sociedade. Esta revisão sistemática se propôs analisar a literatura empírica sobre a coprodução dos serviços públicos, qualificada internacionalmente, com base nos índices JCR e SJR. Dentro dos objetivos específicos deste trabalho esteve a identificação das características bibliométricas destes estudos empíricos; a descrição de seus aspectos metodológicos; a verificação de como se discutiu nestes trabalhos a participação cidadã e as iniciativas governamentais orientadas a promover a coprodução; e a proposição de uma agenda de pesquisas. Os resultados demonstram que América Latina é o locus do 19 % das pesquisas sobre o tema. Por outra parte, identificou-se uma pequena incidência de revistas latinoamericanas de alto impacto com base nos índices JCR e SJR, fato que possivelmente pode ser explicado pela publicação predominante nos idiomas espanhol e português, pese a que o inglês parece ser o idioma mais acessível para os pesquisadores internacionais. Os principais métodos empregados foram o estudo de casos e o experimental e se identificaram cinco categorias relacionadas com iniciativas governamentais e três com participação cidadã. Este artigo oferece como contribuição propostas de pesquisa baseadas em artigos altamente qualificados que podem guiar novos estudos empíricos, ainda escassos na literatura latino-americana.

Referências (assistir)

Abreu-Ronconi; L. F. de; Debetir, E.; Mattia, C. de. (2011). Conselhos gestores de políticas públicas: potenciais espaços para a coprodução dos serviços públicos. Revista Contabilidade, Gestão e Governança, 14(3), 46-59.

Akaateba, M.; Huang, H.; Adumpo, E. (2018). Between co-production and institutional hybridity in land delivery: insights from local planning practice in peri-urban Tamale, Ghana. Land Use Policy, 72, 215-226. DOI: https://doi.org/10.1016/j.landusepol.2017.12.043

Alford, J. (1998). A public management road less travelled: clients as co-producers of public services. Australian Journal of Public Administration, 57(4), 128-137. DOI: https://doi.org/10.1111/j.1467-8500.1998.tb01568.x

Alford, J. (2002). Defining the client in the public sector: a social-exchange perspective. Public Administration Review, 62(3), 337-346. DOI: https://doi.org/10.1111/1540-6210.00183

Alford, J. (2009). Engaging public sector clients: from service-delivery to co-production. Londres: Palgrave. DOI: https://doi.org/10.1057/9780230235816

Alonso J. M.; Andrews, R.; Clifton, J.; Diaz-Fuentes, D. (2019). Factors influencing citizens’ coproduction of environmental outcomes: a multi-level analysis. Public Management Review, 21(11), 1620-1645. DOI: https://doi.org/10.1080/14719037.2019.1619806

Bovaird, T. (2007). Beyond engagement and participation: user and community coproduction of public services. Public Administration Review, 67(5), 846-860. DOI: https://doi.org/10.1111/j.1540-6210.2007.00773.x

Brandsen, T.; Honingh, M. (2016). Distinguishing different types of coproduction: a conceptual analysis based on the classical definitions. Public Administration Review, 76(3), 427-435.DOI: https://doi.org/10.1111/puar.12465

Brudney, J.; England, R. (1983). Toward a definition of the coproduction concept. Public Administration Review, 43(1), 59-65. DOI: https://doi.org/10.2307/975300

Clohesy, W.W. (2000). Altruism and the Endurance of the Good. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 11, 237–253. DOI:
https://doi.org/10.1023/A:1008923809507

Duquette-Rury, L. (2016). Migrant transnational participation: how citizen inclusion and government engagement matter for local democratic development in Mexico. American Sociological Review, 81(4), 771-799. DOI: https://doi.org/10.1177%2F0003122416653603

Eijk, C. van; Steen, T. (2014). Why people co-produce: analysing citizens’ perceptions on co-planning engagement in health care services. Public Management Review, 16(3), 358-382. DOI: https://doi.org/10.1080/14719037.2013.841458

Eijk, C. van; Steen, T. (2015). Why engage in co-production of public services? Mixing theory and empirical evidence. International Review of Administrative Sciences, 82(1), 28-46. DOI: https://doi.org/10.1177/0020852314566007

Etgar, M. (2008). A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science, 36(1), 97-108. DOI: https://doi.org/10.1007/s11747-007-0061-1

Grönroos, C. (1983). Strategic management and marketing in the service sector. Cambridge, MA: Marketing Science Institute.

Hjoryskov, M.; Andersen, S.; Jakobsen, M. (2018). Encouraging political voices of underrepresented citizens through coproduction: evidence from randomized field trial. American Journal of Political Science, 62(3), 597-609. DOI: https://doi.org/10.1111/ajps.12360

Isett, K.; Miranda, J. (2014). Watching sausage being made: lessons learned from the co-production of governance in a behavioural health system. Public Management Review, 17(1), 35-56. DOI: https://doi.org/10.1080/14719037.2014.881536

Jakobsen, M. (2013). Can Government initiatives increase citizen coproduction? Results of a randomized field experiment. Journal of Public Administration Research and Theory, 23(1), 27-54. DOI: https://doi.org/10.1093/jopart/mus036

Joshi, A.; Moore, M. (2004). Institutionalised co-production: unorthodox public service delivery in
challenging environments. The Journal of Development Studies, 40(4), 31-49. DOI: https://doi.org/10.1080/00220380410001673184

Levine, C. H.; Glenn F. (1984). Citizenship and service delivery: the promise of coproduction. Public Administration Review, 44, 178-189. DOI: https://doi.org/10.2307/975559

Liberati, A.; Douglas, A.; Tetzlaff, J.; Mulrow, C.; Gotzche, P.; Loannidis, J.; Clarke, M.; Devereaux, P.J.;Moher, D. (2009). The Prisma statement for reporting systematic reviews and metaanalyses of studies that evaluate health care interventions: explanation and elaboration. PLOS Medicine, 6(7). DOI: https://doi.org/10.1371/journal.pmed.1000100

Loeffler, E.; Bovaird, T.; Van Ryzin, G. (2008). If you want to go fast, walk alone. If you want to go far, walk together. Citizens and the co-production of public services. Ministry of Finance, Budget and Public Services. Paris, Francia. Recuperado de https://bit.ly/344rhs8

Loeffler, E.; Bovaird, T. (2016). User and community co-production of public services: what does the evidence tell us? International Journal of Public Administration, 39(16), 1006-1019. DOI: https://doi.org/10.1080/01900692.2016.1250559

Mees, H.; Crabbé, A.; Driessen, P. O. J. (2017). Conditions for citizen co-production in a resilient, efficient and legitimate flood risk governance arrangement. A tentative framework. Journal of Environmental Policy & Planning, 19(6), 827-842. DOI: https://doi.org/10.1080/1523908X.2017.1299623

Meijer, A. (2011). Networked Coproduction of Public Services in Virtual Communities: from a Government-Centric to a Community Approach to Public Service Support. Public Administration Review, 71(4), 598-607. DOI: https://doi.org/10.1111/j.1540-6210.2011.02391.x

Miles, M. B.; Huberman, A. M. (1994). Qualitative data analysis. Thousand Oaks, CA: Sage.}

Moyson, A.; Raaphorst, N.; Goreneveld, S.; Walle, S. (2018). Organizational socialization in public administration research: a systematic review and directions for future research. The American Review of Public Administration, 48(6), 610-627. DOI: https://doi.org/10.1177%2F0275074017696160

Musso, J.; Matthew, Y.; Thom, M. (2018). Volunteerism as co-production in public service management: application to public safety in California. Public Management Review, 21(4), 473-494. DOI: https://doi.org/10.1080/14719037.2018.1487574

Nabatchi, T.; Sancino, A.; Sicila, M. (2017). Varieties of participation in public services: the who, when, and what of coproduction. Public Administration Review, 77(5), 766-776. DOI: https://doi.org/10.1111/puar.12765

O’Brien, D.; Offenhuber, D.; Baldwin-Philippi, J.; Sands, M.; Gordon, E. (2016). Uncharted territoriality in coproduction: the motivations for 311 reporting. Journal of Public Administration Research and Theory, 27(2), 320-335. DOI: https://doi.org/10.1093/jopart/muw046

Osborne, S.; Strokosch, K. (2013). It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management, 24(S1), S31-S47. DOI: https://doi.org/10.1111/1467- 8551.12010

Ostrom, E. (1996). Crossing the great divide: coproduction, synergy, and development. World Development, 24(6), 1073-1087. DOI: https://doi.org/10.1016/0305-750X(96)00023-X

Palumbo, R. (2016). Contextualizing co-production of health care: a systematic literature review. International Journal of Public Sector Management, 29(1), 72-90. DOI: https://doi.org/10.1108/IJPSM-07-2015-0125

Parrado, S.; Van Ryzin, G.; Bovaird, T.; Loffler, E. (2013). Correlates of co-production: evidence from a five-nation survey of citizens. International Public Management Journal, 16(1), 85-112. DOI: https://doi.org/10.1080/10967494.2013.796260

Perry, J. L. & Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public Service Motivation. International Public Management Journal, 11(1), 3-12. DOI: https://doi.org/10.1080/10967490801887673

Pestoff, V. (2006). Citizens and co-production of welfare services. Public Management Review, 8(4), 503-519. DOI: https://doi.org/10.1080/14719030601022882

Pestoff, V. (2012). Co-production and third sector social services in Europe: some concepts and evidence. Voluntas, 23(4), 1102-1118. DOI: https://doi.org/10.1007/s11266-012-9308-7

Pestoff, V.; Osborne, S.; Brandsen, T. (2006). Patterns of co-production in public services. Public Management Review, 8(4), 591-595. DOI: https://doi.org/10.1080/14719030601022999

Riccucci, N.; Van Ryzin, G. G.; Li, H. (2015). Representative bureaucracy and the willingness to coproduce: an experimental study. Public Administration Review, 76(1), 121-130. DOI: https://doi.org/10.1111/puar.12401

Ritz, A.; Brewer, G. A.; Neumman, O. (2016). Public service motivation: a systematic literature review and outlook. Public Administration Review, 76(3), 414-426. DOI: https://doi.org/10.1111/puar.12505

Sharp, E. B. (1984). Exit, Voice, and Loyalty’ in the Context of Local Government Problems. Western Political Quarterly, 37(1), 67–83. DOI: https://doi.org/10.2307/448326

Silvestre, H. C.; Catarino, J. R.; Araujo, J. F. F. (2016). Evidence of co-production in public service provision: the case of the administrative arbitration center in Portugal. Revista de Administração, 51(4), 355-365. DOI: https://doi.org/10.1016/j.rausp.2016.07.007

Soares F. S.; Farias, J. S. (2018). Vem educar com a gente: o incentivo de governo e escolas à coprodução da educação por familiares de alunos. Ensaio, 26(101), 1347-1371. DOI: http://dx.doi.org/10.1590/s0104-403620180026001299

Thomsen, M. K.; Jakobsen, M. (2015). Influencing citizen coproduction by sending encouragement and advice: a field experiment. International Public Management Journal, 18(2), 286-303.DOI: https://doi.org/10.1080/10967494.2014.996628

Torvinen, H.; Ulkuniemi, P. (2016). End-user engagement within innovative public procurement practices: a case study on public-private partnership procurement. Industrial Marketing Management, 58, 58-68. DOI: https://doi.org/10.1016/j.indmarman.2016.05.015

Uzochukwu, K.; Thomas, J. C. (2018). Who engages in the coproduction of local public services and why? The case of Atlanta, Georgia. Public Administration Review, 78(4), 514-526. DOI: https://doi.org/10.1111/puar.12893

Verschuere, B.; Brandsen, T.; Pestoff, V. (2012). Co-production: the state of the art in research and the future agenda. Voluntas: nternational Journal of Voluntary and Nonprofit Organizations, 23(4), 1083-1101. DOI: https://doi.org/10.1007/s11266-012-9307-8

Vieira, S. (2009). Como elaborar questionários. San Pablo: Atlas.

Voorberg, W. H.; Bekkers, V. J. J. M.; Tummers, L. G. (2015). A systematic review of co-creatian and coproduction: embarking on the social innovation journey. Public Management Review, 17(9), 1333-1357. DOI: https://doi.org/10.1080/14719037.2014.930505

Voorberg, W.; Jilke, S.; Tummers, L.; Bekkers, V. (2018). Financial rewards do not stimulate coproduction: evidence from two experiments. Public Administration Review, 78(6), 864-873. DOI: https://doi.org/10.1111/puar.12896

Vries, H. de; Bekkers, V.; Tummers, L. (2015). Innovation in the public sector: a systematic review and future research agenda. Speyer: EGPA Conference.