Revisión sistemática de artículos calificados con base en JCR y SJR: coproducción de servicios públicos entre 1970-2018
Systematic review of qualified articles based on JCR and SJR: co-production of public services between 1970-2018
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Oliveira-Militão, L., Celis-León, A. J., Silva-Farias, J., & Demo, G. (2020). Revisión sistemática de artículos calificados con base en JCR y SJR: coproducción de servicios públicos entre 1970-2018. Revista Escuela De Administración De Negocios, 13–32. https://doi.org/10.21158/01208160.n0.2020.2646
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Artículos científicos
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La coproducción es una estrategia que los gobiernos pueden utilizar para lograr una mayor eficiencia y eficacia en la prestación de los servicios públicos con la contribución de la sociedad. Esta revisión sistemática se propone analizar la literatura empírica sobre la coproducción de los servicios públicos, calificada internacionalmente con base en JCR y SJR. Sus objetivos específicos son: identificar las características bibliométricas de estos estudios empíricos; describir sus aspectos metodológicos; verificar cómo se ha discutido en estos trabajos la participación ciudadana y las iniciativas gubernamentales orientadas a promover la coproducción; y proponer una agenda de investigaciones. Los resultados demuestran que América Latina es el locus del 19 % de las investigaciones sobre el tema. Por otra parte, fue identificada una pequeña incidencia de revistas latinoamericanas de alto impacto con base en JCR y SJR, hecho que posiblemente puede explicarse por la publicación predominante en los idiomas español y portugués, pese a que el inglés parece ser el idioma más accesible para los investigadores internacionales. También se evidenció que la producción científica ha crecido en la última década, en especial entre el 2016 y el 2018. Los principales métodos empleados fueron el estudio de casos y el experimental. Se identificaron cinco categorías relacionadas con iniciativas gubernamentales y tres con participación ciudadana. Este artículo ofrece como contribución propuestas de investigación basadas en artículos altamente calificados que pueden guiar nuevos estudios empíricos que aún son escasos en la literatura latinoamericana. Además, la adopción de procedimientos transparentes de selección de artículos permite su replicabilidad en las revisiones futuras.
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Referencias (VER)
Abreu-Ronconi; L. F. de; Debetir, E.; Mattia, C. de. (2011). Conselhos gestores de políticas públicas: potenciais espaços para a coprodução dos serviços públicos. Revista Contabilidade, Gestão e Governança, 14(3), 46-59.
Akaateba, M.; Huang, H.; Adumpo, E. (2018). Between co-production and institutional hybridity in land delivery: insights from local planning practice in peri-urban Tamale, Ghana. Land Use Policy, 72, 215-226. DOI: https://doi.org/10.1016/j.landusepol.2017.12.043
Alford, J. (1998). A public management road less travelled: clients as co-producers of public services. Australian Journal of Public Administration, 57(4), 128-137. DOI: https://doi.org/10.1111/j.1467-8500.1998.tb01568.x
Alford, J. (2002). Defining the client in the public sector: a social-exchange perspective. Public Administration Review, 62(3), 337-346. DOI: https://doi.org/10.1111/1540-6210.00183
Alford, J. (2009). Engaging public sector clients: from service-delivery to co-production. Londres: Palgrave. DOI: https://doi.org/10.1057/9780230235816
Alonso J. M.; Andrews, R.; Clifton, J.; Diaz-Fuentes, D. (2019). Factors influencing citizens’ coproduction of environmental outcomes: a multi-level analysis. Public Management Review, 21(11), 1620-1645. DOI: https://doi.org/10.1080/14719037.2019.1619806
Bovaird, T. (2007). Beyond engagement and participation: user and community coproduction of public services. Public Administration Review, 67(5), 846-860. DOI: https://doi.org/10.1111/j.1540-6210.2007.00773.x
Brandsen, T.; Honingh, M. (2016). Distinguishing different types of coproduction: a conceptual analysis based on the classical definitions. Public Administration Review, 76(3), 427-435.DOI: https://doi.org/10.1111/puar.12465
Brudney, J.; England, R. (1983). Toward a definition of the coproduction concept. Public Administration Review, 43(1), 59-65. DOI: https://doi.org/10.2307/975300
Clohesy, W.W. (2000). Altruism and the Endurance of the Good. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 11, 237–253. DOI:
https://doi.org/10.1023/A:1008923809507
Duquette-Rury, L. (2016). Migrant transnational participation: how citizen inclusion and government engagement matter for local democratic development in Mexico. American Sociological Review, 81(4), 771-799. DOI: https://doi.org/10.1177%2F0003122416653603
Eijk, C. van; Steen, T. (2014). Why people co-produce: analysing citizens’ perceptions on co-planning engagement in health care services. Public Management Review, 16(3), 358-382. DOI: https://doi.org/10.1080/14719037.2013.841458
Eijk, C. van; Steen, T. (2015). Why engage in co-production of public services? Mixing theory and empirical evidence. International Review of Administrative Sciences, 82(1), 28-46. DOI: https://doi.org/10.1177/0020852314566007
Etgar, M. (2008). A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science, 36(1), 97-108. DOI: https://doi.org/10.1007/s11747-007-0061-1
Grönroos, C. (1983). Strategic management and marketing in the service sector. Cambridge, MA: Marketing Science Institute.
Hjoryskov, M.; Andersen, S.; Jakobsen, M. (2018). Encouraging political voices of underrepresented citizens through coproduction: evidence from randomized field trial. American Journal of Political Science, 62(3), 597-609. DOI: https://doi.org/10.1111/ajps.12360
Isett, K.; Miranda, J. (2014). Watching sausage being made: lessons learned from the co-production of governance in a behavioural health system. Public Management Review, 17(1), 35-56. DOI: https://doi.org/10.1080/14719037.2014.881536
Jakobsen, M. (2013). Can Government initiatives increase citizen coproduction? Results of a randomized field experiment. Journal of Public Administration Research and Theory, 23(1), 27-54. DOI: https://doi.org/10.1093/jopart/mus036
Joshi, A.; Moore, M. (2004). Institutionalised co-production: unorthodox public service delivery in
challenging environments. The Journal of Development Studies, 40(4), 31-49. DOI: https://doi.org/10.1080/00220380410001673184
Levine, C. H.; Glenn F. (1984). Citizenship and service delivery: the promise of coproduction. Public Administration Review, 44, 178-189. DOI: https://doi.org/10.2307/975559
Liberati, A.; Douglas, A.; Tetzlaff, J.; Mulrow, C.; Gotzche, P.; Loannidis, J.; Clarke, M.; Devereaux, P.J.;Moher, D. (2009). The Prisma statement for reporting systematic reviews and metaanalyses of studies that evaluate health care interventions: explanation and elaboration. PLOS Medicine, 6(7). DOI: https://doi.org/10.1371/journal.pmed.1000100
Loeffler, E.; Bovaird, T.; Van Ryzin, G. (2008). If you want to go fast, walk alone. If you want to go far, walk together. Citizens and the co-production of public services. Ministry of Finance, Budget and Public Services. Paris, Francia. Recuperado de https://bit.ly/344rhs8
Loeffler, E.; Bovaird, T. (2016). User and community co-production of public services: what does the evidence tell us? International Journal of Public Administration, 39(16), 1006-1019. DOI: https://doi.org/10.1080/01900692.2016.1250559
Mees, H.; Crabbé, A.; Driessen, P. O. J. (2017). Conditions for citizen co-production in a resilient, efficient and legitimate flood risk governance arrangement. A tentative framework. Journal of Environmental Policy & Planning, 19(6), 827-842. DOI: https://doi.org/10.1080/1523908X.2017.1299623
Meijer, A. (2011). Networked Coproduction of Public Services in Virtual Communities: from a Government-Centric to a Community Approach to Public Service Support. Public Administration Review, 71(4), 598-607. DOI: https://doi.org/10.1111/j.1540-6210.2011.02391.x
Miles, M. B.; Huberman, A. M. (1994). Qualitative data analysis. Thousand Oaks, CA: Sage.}
Moyson, A.; Raaphorst, N.; Goreneveld, S.; Walle, S. (2018). Organizational socialization in public administration research: a systematic review and directions for future research. The American Review of Public Administration, 48(6), 610-627. DOI: https://doi.org/10.1177%2F0275074017696160
Musso, J.; Matthew, Y.; Thom, M. (2018). Volunteerism as co-production in public service management: application to public safety in California. Public Management Review, 21(4), 473-494. DOI: https://doi.org/10.1080/14719037.2018.1487574
Nabatchi, T.; Sancino, A.; Sicila, M. (2017). Varieties of participation in public services: the who, when, and what of coproduction. Public Administration Review, 77(5), 766-776. DOI: https://doi.org/10.1111/puar.12765
O’Brien, D.; Offenhuber, D.; Baldwin-Philippi, J.; Sands, M.; Gordon, E. (2016). Uncharted territoriality in coproduction: the motivations for 311 reporting. Journal of Public Administration Research and Theory, 27(2), 320-335. DOI: https://doi.org/10.1093/jopart/muw046
Osborne, S.; Strokosch, K. (2013). It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management, 24(S1), S31-S47. DOI: https://doi.org/10.1111/1467- 8551.12010
Ostrom, E. (1996). Crossing the great divide: coproduction, synergy, and development. World Development, 24(6), 1073-1087. DOI: https://doi.org/10.1016/0305-750X(96)00023-X
Palumbo, R. (2016). Contextualizing co-production of health care: a systematic literature review. International Journal of Public Sector Management, 29(1), 72-90. DOI: https://doi.org/10.1108/IJPSM-07-2015-0125
Parrado, S.; Van Ryzin, G.; Bovaird, T.; Loffler, E. (2013). Correlates of co-production: evidence from a five-nation survey of citizens. International Public Management Journal, 16(1), 85-112. DOI: https://doi.org/10.1080/10967494.2013.796260
Perry, J. L. & Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public Service Motivation. International Public Management Journal, 11(1), 3-12. DOI: https://doi.org/10.1080/10967490801887673
Pestoff, V. (2006). Citizens and co-production of welfare services. Public Management Review, 8(4), 503-519. DOI: https://doi.org/10.1080/14719030601022882
Pestoff, V. (2012). Co-production and third sector social services in Europe: some concepts and evidence. Voluntas, 23(4), 1102-1118. DOI: https://doi.org/10.1007/s11266-012-9308-7
Pestoff, V.; Osborne, S.; Brandsen, T. (2006). Patterns of co-production in public services. Public Management Review, 8(4), 591-595. DOI: https://doi.org/10.1080/14719030601022999
Riccucci, N.; Van Ryzin, G. G.; Li, H. (2015). Representative bureaucracy and the willingness to coproduce: an experimental study. Public Administration Review, 76(1), 121-130. DOI: https://doi.org/10.1111/puar.12401
Ritz, A.; Brewer, G. A.; Neumman, O. (2016). Public service motivation: a systematic literature review and outlook. Public Administration Review, 76(3), 414-426. DOI: https://doi.org/10.1111/puar.12505
Sharp, E. B. (1984). Exit, Voice, and Loyalty’ in the Context of Local Government Problems. Western Political Quarterly, 37(1), 67–83. DOI: https://doi.org/10.2307/448326
Silvestre, H. C.; Catarino, J. R.; Araujo, J. F. F. (2016). Evidence of co-production in public service provision: the case of the administrative arbitration center in Portugal. Revista de Administração, 51(4), 355-365. DOI: https://doi.org/10.1016/j.rausp.2016.07.007
Soares F. S.; Farias, J. S. (2018). Vem educar com a gente: o incentivo de governo e escolas à coprodução da educação por familiares de alunos. Ensaio, 26(101), 1347-1371. DOI: http://dx.doi.org/10.1590/s0104-403620180026001299
Thomsen, M. K.; Jakobsen, M. (2015). Influencing citizen coproduction by sending encouragement and advice: a field experiment. International Public Management Journal, 18(2), 286-303.DOI: https://doi.org/10.1080/10967494.2014.996628
Torvinen, H.; Ulkuniemi, P. (2016). End-user engagement within innovative public procurement practices: a case study on public-private partnership procurement. Industrial Marketing Management, 58, 58-68. DOI: https://doi.org/10.1016/j.indmarman.2016.05.015
Uzochukwu, K.; Thomas, J. C. (2018). Who engages in the coproduction of local public services and why? The case of Atlanta, Georgia. Public Administration Review, 78(4), 514-526. DOI: https://doi.org/10.1111/puar.12893
Verschuere, B.; Brandsen, T.; Pestoff, V. (2012). Co-production: the state of the art in research and the future agenda. Voluntas: nternational Journal of Voluntary and Nonprofit Organizations, 23(4), 1083-1101. DOI: https://doi.org/10.1007/s11266-012-9307-8
Vieira, S. (2009). Como elaborar questionários. San Pablo: Atlas.
Voorberg, W. H.; Bekkers, V. J. J. M.; Tummers, L. G. (2015). A systematic review of co-creatian and coproduction: embarking on the social innovation journey. Public Management Review, 17(9), 1333-1357. DOI: https://doi.org/10.1080/14719037.2014.930505
Voorberg, W.; Jilke, S.; Tummers, L.; Bekkers, V. (2018). Financial rewards do not stimulate coproduction: evidence from two experiments. Public Administration Review, 78(6), 864-873. DOI: https://doi.org/10.1111/puar.12896
Vries, H. de; Bekkers, V.; Tummers, L. (2015). Innovation in the public sector: a systematic review and future research agenda. Speyer: EGPA Conference.
Akaateba, M.; Huang, H.; Adumpo, E. (2018). Between co-production and institutional hybridity in land delivery: insights from local planning practice in peri-urban Tamale, Ghana. Land Use Policy, 72, 215-226. DOI: https://doi.org/10.1016/j.landusepol.2017.12.043
Alford, J. (1998). A public management road less travelled: clients as co-producers of public services. Australian Journal of Public Administration, 57(4), 128-137. DOI: https://doi.org/10.1111/j.1467-8500.1998.tb01568.x
Alford, J. (2002). Defining the client in the public sector: a social-exchange perspective. Public Administration Review, 62(3), 337-346. DOI: https://doi.org/10.1111/1540-6210.00183
Alford, J. (2009). Engaging public sector clients: from service-delivery to co-production. Londres: Palgrave. DOI: https://doi.org/10.1057/9780230235816
Alonso J. M.; Andrews, R.; Clifton, J.; Diaz-Fuentes, D. (2019). Factors influencing citizens’ coproduction of environmental outcomes: a multi-level analysis. Public Management Review, 21(11), 1620-1645. DOI: https://doi.org/10.1080/14719037.2019.1619806
Bovaird, T. (2007). Beyond engagement and participation: user and community coproduction of public services. Public Administration Review, 67(5), 846-860. DOI: https://doi.org/10.1111/j.1540-6210.2007.00773.x
Brandsen, T.; Honingh, M. (2016). Distinguishing different types of coproduction: a conceptual analysis based on the classical definitions. Public Administration Review, 76(3), 427-435.DOI: https://doi.org/10.1111/puar.12465
Brudney, J.; England, R. (1983). Toward a definition of the coproduction concept. Public Administration Review, 43(1), 59-65. DOI: https://doi.org/10.2307/975300
Clohesy, W.W. (2000). Altruism and the Endurance of the Good. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 11, 237–253. DOI:
https://doi.org/10.1023/A:1008923809507
Duquette-Rury, L. (2016). Migrant transnational participation: how citizen inclusion and government engagement matter for local democratic development in Mexico. American Sociological Review, 81(4), 771-799. DOI: https://doi.org/10.1177%2F0003122416653603
Eijk, C. van; Steen, T. (2014). Why people co-produce: analysing citizens’ perceptions on co-planning engagement in health care services. Public Management Review, 16(3), 358-382. DOI: https://doi.org/10.1080/14719037.2013.841458
Eijk, C. van; Steen, T. (2015). Why engage in co-production of public services? Mixing theory and empirical evidence. International Review of Administrative Sciences, 82(1), 28-46. DOI: https://doi.org/10.1177/0020852314566007
Etgar, M. (2008). A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science, 36(1), 97-108. DOI: https://doi.org/10.1007/s11747-007-0061-1
Grönroos, C. (1983). Strategic management and marketing in the service sector. Cambridge, MA: Marketing Science Institute.
Hjoryskov, M.; Andersen, S.; Jakobsen, M. (2018). Encouraging political voices of underrepresented citizens through coproduction: evidence from randomized field trial. American Journal of Political Science, 62(3), 597-609. DOI: https://doi.org/10.1111/ajps.12360
Isett, K.; Miranda, J. (2014). Watching sausage being made: lessons learned from the co-production of governance in a behavioural health system. Public Management Review, 17(1), 35-56. DOI: https://doi.org/10.1080/14719037.2014.881536
Jakobsen, M. (2013). Can Government initiatives increase citizen coproduction? Results of a randomized field experiment. Journal of Public Administration Research and Theory, 23(1), 27-54. DOI: https://doi.org/10.1093/jopart/mus036
Joshi, A.; Moore, M. (2004). Institutionalised co-production: unorthodox public service delivery in
challenging environments. The Journal of Development Studies, 40(4), 31-49. DOI: https://doi.org/10.1080/00220380410001673184
Levine, C. H.; Glenn F. (1984). Citizenship and service delivery: the promise of coproduction. Public Administration Review, 44, 178-189. DOI: https://doi.org/10.2307/975559
Liberati, A.; Douglas, A.; Tetzlaff, J.; Mulrow, C.; Gotzche, P.; Loannidis, J.; Clarke, M.; Devereaux, P.J.;Moher, D. (2009). The Prisma statement for reporting systematic reviews and metaanalyses of studies that evaluate health care interventions: explanation and elaboration. PLOS Medicine, 6(7). DOI: https://doi.org/10.1371/journal.pmed.1000100
Loeffler, E.; Bovaird, T.; Van Ryzin, G. (2008). If you want to go fast, walk alone. If you want to go far, walk together. Citizens and the co-production of public services. Ministry of Finance, Budget and Public Services. Paris, Francia. Recuperado de https://bit.ly/344rhs8
Loeffler, E.; Bovaird, T. (2016). User and community co-production of public services: what does the evidence tell us? International Journal of Public Administration, 39(16), 1006-1019. DOI: https://doi.org/10.1080/01900692.2016.1250559
Mees, H.; Crabbé, A.; Driessen, P. O. J. (2017). Conditions for citizen co-production in a resilient, efficient and legitimate flood risk governance arrangement. A tentative framework. Journal of Environmental Policy & Planning, 19(6), 827-842. DOI: https://doi.org/10.1080/1523908X.2017.1299623
Meijer, A. (2011). Networked Coproduction of Public Services in Virtual Communities: from a Government-Centric to a Community Approach to Public Service Support. Public Administration Review, 71(4), 598-607. DOI: https://doi.org/10.1111/j.1540-6210.2011.02391.x
Miles, M. B.; Huberman, A. M. (1994). Qualitative data analysis. Thousand Oaks, CA: Sage.}
Moyson, A.; Raaphorst, N.; Goreneveld, S.; Walle, S. (2018). Organizational socialization in public administration research: a systematic review and directions for future research. The American Review of Public Administration, 48(6), 610-627. DOI: https://doi.org/10.1177%2F0275074017696160
Musso, J.; Matthew, Y.; Thom, M. (2018). Volunteerism as co-production in public service management: application to public safety in California. Public Management Review, 21(4), 473-494. DOI: https://doi.org/10.1080/14719037.2018.1487574
Nabatchi, T.; Sancino, A.; Sicila, M. (2017). Varieties of participation in public services: the who, when, and what of coproduction. Public Administration Review, 77(5), 766-776. DOI: https://doi.org/10.1111/puar.12765
O’Brien, D.; Offenhuber, D.; Baldwin-Philippi, J.; Sands, M.; Gordon, E. (2016). Uncharted territoriality in coproduction: the motivations for 311 reporting. Journal of Public Administration Research and Theory, 27(2), 320-335. DOI: https://doi.org/10.1093/jopart/muw046
Osborne, S.; Strokosch, K. (2013). It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management, 24(S1), S31-S47. DOI: https://doi.org/10.1111/1467- 8551.12010
Ostrom, E. (1996). Crossing the great divide: coproduction, synergy, and development. World Development, 24(6), 1073-1087. DOI: https://doi.org/10.1016/0305-750X(96)00023-X
Palumbo, R. (2016). Contextualizing co-production of health care: a systematic literature review. International Journal of Public Sector Management, 29(1), 72-90. DOI: https://doi.org/10.1108/IJPSM-07-2015-0125
Parrado, S.; Van Ryzin, G.; Bovaird, T.; Loffler, E. (2013). Correlates of co-production: evidence from a five-nation survey of citizens. International Public Management Journal, 16(1), 85-112. DOI: https://doi.org/10.1080/10967494.2013.796260
Perry, J. L. & Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public Service Motivation. International Public Management Journal, 11(1), 3-12. DOI: https://doi.org/10.1080/10967490801887673
Pestoff, V. (2006). Citizens and co-production of welfare services. Public Management Review, 8(4), 503-519. DOI: https://doi.org/10.1080/14719030601022882
Pestoff, V. (2012). Co-production and third sector social services in Europe: some concepts and evidence. Voluntas, 23(4), 1102-1118. DOI: https://doi.org/10.1007/s11266-012-9308-7
Pestoff, V.; Osborne, S.; Brandsen, T. (2006). Patterns of co-production in public services. Public Management Review, 8(4), 591-595. DOI: https://doi.org/10.1080/14719030601022999
Riccucci, N.; Van Ryzin, G. G.; Li, H. (2015). Representative bureaucracy and the willingness to coproduce: an experimental study. Public Administration Review, 76(1), 121-130. DOI: https://doi.org/10.1111/puar.12401
Ritz, A.; Brewer, G. A.; Neumman, O. (2016). Public service motivation: a systematic literature review and outlook. Public Administration Review, 76(3), 414-426. DOI: https://doi.org/10.1111/puar.12505
Sharp, E. B. (1984). Exit, Voice, and Loyalty’ in the Context of Local Government Problems. Western Political Quarterly, 37(1), 67–83. DOI: https://doi.org/10.2307/448326
Silvestre, H. C.; Catarino, J. R.; Araujo, J. F. F. (2016). Evidence of co-production in public service provision: the case of the administrative arbitration center in Portugal. Revista de Administração, 51(4), 355-365. DOI: https://doi.org/10.1016/j.rausp.2016.07.007
Soares F. S.; Farias, J. S. (2018). Vem educar com a gente: o incentivo de governo e escolas à coprodução da educação por familiares de alunos. Ensaio, 26(101), 1347-1371. DOI: http://dx.doi.org/10.1590/s0104-403620180026001299
Thomsen, M. K.; Jakobsen, M. (2015). Influencing citizen coproduction by sending encouragement and advice: a field experiment. International Public Management Journal, 18(2), 286-303.DOI: https://doi.org/10.1080/10967494.2014.996628
Torvinen, H.; Ulkuniemi, P. (2016). End-user engagement within innovative public procurement practices: a case study on public-private partnership procurement. Industrial Marketing Management, 58, 58-68. DOI: https://doi.org/10.1016/j.indmarman.2016.05.015
Uzochukwu, K.; Thomas, J. C. (2018). Who engages in the coproduction of local public services and why? The case of Atlanta, Georgia. Public Administration Review, 78(4), 514-526. DOI: https://doi.org/10.1111/puar.12893
Verschuere, B.; Brandsen, T.; Pestoff, V. (2012). Co-production: the state of the art in research and the future agenda. Voluntas: nternational Journal of Voluntary and Nonprofit Organizations, 23(4), 1083-1101. DOI: https://doi.org/10.1007/s11266-012-9307-8
Vieira, S. (2009). Como elaborar questionários. San Pablo: Atlas.
Voorberg, W. H.; Bekkers, V. J. J. M.; Tummers, L. G. (2015). A systematic review of co-creatian and coproduction: embarking on the social innovation journey. Public Management Review, 17(9), 1333-1357. DOI: https://doi.org/10.1080/14719037.2014.930505
Voorberg, W.; Jilke, S.; Tummers, L.; Bekkers, V. (2018). Financial rewards do not stimulate coproduction: evidence from two experiments. Public Administration Review, 78(6), 864-873. DOI: https://doi.org/10.1111/puar.12896
Vries, H. de; Bekkers, V.; Tummers, L. (2015). Innovation in the public sector: a systematic review and future research agenda. Speyer: EGPA Conference.
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