Revisión sistemática de artículos calificados con base en JCR y SJR: coproducción de servicios públicos entre 1970-2018

Contenido principal del artículo

Autores

Luciana Oliveira-Militão https://orcid.org/0000-0002-2845-3832
Andrea Juliet Celis-León https://orcid.org/0000-0003-1564-6237
Josivania Silva-Farias https://orcid.org/0000-0002-1421-3280
Gisela Demo https://orcid.org/0000-0003-1864-0471

Resumen

La coproducción es una estrategia que los gobiernos pueden utilizar para lograr una mayor eficiencia y eficacia en la prestación de los servicios públicos con la contribución de la sociedad. Esta revisión sistemática se propone analizar la literatura empírica sobre la coproducción de los servicios públicos, calificada internacionalmente con base en JCR y SJR. Sus objetivos específicos son: identificar las características bibliométricas de estos estudios empíricos; describir sus aspectos metodológicos; verificar cómo se ha discutido en estos trabajos la participación ciudadana y las iniciativas gubernamentales orientadas a promover la coproducción; y proponer una agenda de investigaciones. Los resultados demuestran que América Latina es el locus del 19 % de las investigaciones sobre el tema. Por otra parte, fue identificada una pequeña incidencia de revistas latinoamericanas de alto impacto con base en JCR y SJR, hecho que posiblemente puede explicarse por la publicación predominante en los idiomas español y portugués, pese a que el inglés parece ser el idioma más accesible para los investigadores internacionales. También se evidenció que la producción científica ha crecido en la última década, en especial entre el 2016 y el 2018. Los principales métodos empleados fueron el estudio de casos y el experimental. Se identificaron cinco categorías relacionadas con iniciativas gubernamentales y tres con participación ciudadana. Este artículo ofrece como contribución propuestas de investigación basadas en artículos altamente calificados que pueden guiar nuevos estudios empíricos que aún son escasos en la literatura latinoamericana. Además, la adopción de procedimientos transparentes de selección de artículos permite su replicabilidad en las revisiones futuras.

Palabras clave:

Detalles del artículo

Referencias

Abreu-Ronconi; L. F. de; Debetir, E.; Mattia, C. de. (2011). Conselhos gestores de políticas públicas: potenciais espaços para a coprodução dos serviços públicos. Revista Contabilidade, Gestão e Governança, 14(3), 46-59.

Akaateba, M.; Huang, H.; Adumpo, E. (2018). Between co-production and institutional hybridity in land delivery: insights from local planning practice in peri-urban Tamale, Ghana. Land Use Policy, 72, 215-226. DOI: https://doi.org/10.1016/j.landusepol.2017.12.043

Alford, J. (1998). A public management road less travelled: clients as co-producers of public services. Australian Journal of Public Administration, 57(4), 128-137. DOI: https://doi.org/10.1111/j.1467-8500.1998.tb01568.x

Alford, J. (2002). Defining the client in the public sector: a social-exchange perspective. Public Administration Review, 62(3), 337-346. DOI: https://doi.org/10.1111/1540-6210.00183

Alford, J. (2009). Engaging public sector clients: from service-delivery to co-production. Londres: Palgrave. DOI: https://doi.org/10.1057/9780230235816

Alonso J. M.; Andrews, R.; Clifton, J.; Diaz-Fuentes, D. (2019). Factors influencing citizens’ coproduction of environmental outcomes: a multi-level analysis. Public Management Review, 21(11), 1620-1645. DOI: https://doi.org/10.1080/14719037.2019.1619806

Bovaird, T. (2007). Beyond engagement and participation: user and community coproduction of public services. Public Administration Review, 67(5), 846-860. DOI: https://doi.org/10.1111/j.1540-6210.2007.00773.x

Brandsen, T.; Honingh, M. (2016). Distinguishing different types of coproduction: a conceptual analysis based on the classical definitions. Public Administration Review, 76(3), 427-435.DOI: https://doi.org/10.1111/puar.12465

Brudney, J.; England, R. (1983). Toward a definition of the coproduction concept. Public Administration Review, 43(1), 59-65. DOI: https://doi.org/10.2307/975300

Clohesy, W.W. (2000). Altruism and the Endurance of the Good. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 11, 237–253. DOI:
https://doi.org/10.1023/A:1008923809507

Duquette-Rury, L. (2016). Migrant transnational participation: how citizen inclusion and government engagement matter for local democratic development in Mexico. American Sociological Review, 81(4), 771-799. DOI: https://doi.org/10.1177%2F0003122416653603

Eijk, C. van; Steen, T. (2014). Why people co-produce: analysing citizens’ perceptions on co-planning engagement in health care services. Public Management Review, 16(3), 358-382. DOI: https://doi.org/10.1080/14719037.2013.841458

Eijk, C. van; Steen, T. (2015). Why engage in co-production of public services? Mixing theory and empirical evidence. International Review of Administrative Sciences, 82(1), 28-46. DOI: https://doi.org/10.1177/0020852314566007

Etgar, M. (2008). A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science, 36(1), 97-108. DOI: https://doi.org/10.1007/s11747-007-0061-1

Grönroos, C. (1983). Strategic management and marketing in the service sector. Cambridge, MA: Marketing Science Institute.

Hjoryskov, M.; Andersen, S.; Jakobsen, M. (2018). Encouraging political voices of underrepresented citizens through coproduction: evidence from randomized field trial. American Journal of Political Science, 62(3), 597-609. DOI: https://doi.org/10.1111/ajps.12360

Isett, K.; Miranda, J. (2014). Watching sausage being made: lessons learned from the co-production of governance in a behavioural health system. Public Management Review, 17(1), 35-56. DOI: https://doi.org/10.1080/14719037.2014.881536

Jakobsen, M. (2013). Can Government initiatives increase citizen coproduction? Results of a randomized field experiment. Journal of Public Administration Research and Theory, 23(1), 27-54. DOI: https://doi.org/10.1093/jopart/mus036

Joshi, A.; Moore, M. (2004). Institutionalised co-production: unorthodox public service delivery in
challenging environments. The Journal of Development Studies, 40(4), 31-49. DOI: https://doi.org/10.1080/00220380410001673184

Levine, C. H.; Glenn F. (1984). Citizenship and service delivery: the promise of coproduction. Public Administration Review, 44, 178-189. DOI: https://doi.org/10.2307/975559

Liberati, A.; Douglas, A.; Tetzlaff, J.; Mulrow, C.; Gotzche, P.; Loannidis, J.; Clarke, M.; Devereaux, P.J.;Moher, D. (2009). The Prisma statement for reporting systematic reviews and metaanalyses of studies that evaluate health care interventions: explanation and elaboration. PLOS Medicine, 6(7). DOI: https://doi.org/10.1371/journal.pmed.1000100

Loeffler, E.; Bovaird, T.; Van Ryzin, G. (2008). If you want to go fast, walk alone. If you want to go far, walk together. Citizens and the co-production of public services. Ministry of Finance, Budget and Public Services. Paris, Francia. Recuperado de https://bit.ly/344rhs8

Loeffler, E.; Bovaird, T. (2016). User and community co-production of public services: what does the evidence tell us? International Journal of Public Administration, 39(16), 1006-1019. DOI: https://doi.org/10.1080/01900692.2016.1250559

Mees, H.; Crabbé, A.; Driessen, P. O. J. (2017). Conditions for citizen co-production in a resilient, efficient and legitimate flood risk governance arrangement. A tentative framework. Journal of Environmental Policy & Planning, 19(6), 827-842. DOI: https://doi.org/10.1080/1523908X.2017.1299623

Meijer, A. (2011). Networked Coproduction of Public Services in Virtual Communities: from a Government-Centric to a Community Approach to Public Service Support. Public Administration Review, 71(4), 598-607. DOI: https://doi.org/10.1111/j.1540-6210.2011.02391.x

Miles, M. B.; Huberman, A. M. (1994). Qualitative data analysis. Thousand Oaks, CA: Sage.}

Moyson, A.; Raaphorst, N.; Goreneveld, S.; Walle, S. (2018). Organizational socialization in public administration research: a systematic review and directions for future research. The American Review of Public Administration, 48(6), 610-627. DOI: https://doi.org/10.1177%2F0275074017696160

Musso, J.; Matthew, Y.; Thom, M. (2018). Volunteerism as co-production in public service management: application to public safety in California. Public Management Review, 21(4), 473-494. DOI: https://doi.org/10.1080/14719037.2018.1487574

Nabatchi, T.; Sancino, A.; Sicila, M. (2017). Varieties of participation in public services: the who, when, and what of coproduction. Public Administration Review, 77(5), 766-776. DOI: https://doi.org/10.1111/puar.12765

O’Brien, D.; Offenhuber, D.; Baldwin-Philippi, J.; Sands, M.; Gordon, E. (2016). Uncharted territoriality in coproduction: the motivations for 311 reporting. Journal of Public Administration Research and Theory, 27(2), 320-335. DOI: https://doi.org/10.1093/jopart/muw046

Osborne, S.; Strokosch, K. (2013). It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management, 24(S1), S31-S47. DOI: https://doi.org/10.1111/1467- 8551.12010

Ostrom, E. (1996). Crossing the great divide: coproduction, synergy, and development. World Development, 24(6), 1073-1087. DOI: https://doi.org/10.1016/0305-750X(96)00023-X

Palumbo, R. (2016). Contextualizing co-production of health care: a systematic literature review. International Journal of Public Sector Management, 29(1), 72-90. DOI: https://doi.org/10.1108/IJPSM-07-2015-0125

Parrado, S.; Van Ryzin, G.; Bovaird, T.; Loffler, E. (2013). Correlates of co-production: evidence from a five-nation survey of citizens. International Public Management Journal, 16(1), 85-112. DOI: https://doi.org/10.1080/10967494.2013.796260

Perry, J. L. & Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public Service Motivation. International Public Management Journal, 11(1), 3-12. DOI: https://doi.org/10.1080/10967490801887673

Pestoff, V. (2006). Citizens and co-production of welfare services. Public Management Review, 8(4), 503-519. DOI: https://doi.org/10.1080/14719030601022882

Pestoff, V. (2012). Co-production and third sector social services in Europe: some concepts and evidence. Voluntas, 23(4), 1102-1118. DOI: https://doi.org/10.1007/s11266-012-9308-7

Pestoff, V.; Osborne, S.; Brandsen, T. (2006). Patterns of co-production in public services. Public Management Review, 8(4), 591-595. DOI: https://doi.org/10.1080/14719030601022999

Riccucci, N.; Van Ryzin, G. G.; Li, H. (2015). Representative bureaucracy and the willingness to coproduce: an experimental study. Public Administration Review, 76(1), 121-130. DOI: https://doi.org/10.1111/puar.12401

Ritz, A.; Brewer, G. A.; Neumman, O. (2016). Public service motivation: a systematic literature review and outlook. Public Administration Review, 76(3), 414-426. DOI: https://doi.org/10.1111/puar.12505

Sharp, E. B. (1984). Exit, Voice, and Loyalty’ in the Context of Local Government Problems. Western Political Quarterly, 37(1), 67–83. DOI: https://doi.org/10.2307/448326

Silvestre, H. C.; Catarino, J. R.; Araujo, J. F. F. (2016). Evidence of co-production in public service provision: the case of the administrative arbitration center in Portugal. Revista de Administração, 51(4), 355-365. DOI: https://doi.org/10.1016/j.rausp.2016.07.007

Soares F. S.; Farias, J. S. (2018). Vem educar com a gente: o incentivo de governo e escolas à coprodução da educação por familiares de alunos. Ensaio, 26(101), 1347-1371. DOI: http://dx.doi.org/10.1590/s0104-403620180026001299

Thomsen, M. K.; Jakobsen, M. (2015). Influencing citizen coproduction by sending encouragement and advice: a field experiment. International Public Management Journal, 18(2), 286-303.DOI: https://doi.org/10.1080/10967494.2014.996628

Torvinen, H.; Ulkuniemi, P. (2016). End-user engagement within innovative public procurement practices: a case study on public-private partnership procurement. Industrial Marketing Management, 58, 58-68. DOI: https://doi.org/10.1016/j.indmarman.2016.05.015

Uzochukwu, K.; Thomas, J. C. (2018). Who engages in the coproduction of local public services and why? The case of Atlanta, Georgia. Public Administration Review, 78(4), 514-526. DOI: https://doi.org/10.1111/puar.12893

Verschuere, B.; Brandsen, T.; Pestoff, V. (2012). Co-production: the state of the art in research and the future agenda. Voluntas: nternational Journal of Voluntary and Nonprofit Organizations, 23(4), 1083-1101. DOI: https://doi.org/10.1007/s11266-012-9307-8

Vieira, S. (2009). Como elaborar questionários. San Pablo: Atlas.

Voorberg, W. H.; Bekkers, V. J. J. M.; Tummers, L. G. (2015). A systematic review of co-creatian and coproduction: embarking on the social innovation journey. Public Management Review, 17(9), 1333-1357. DOI: https://doi.org/10.1080/14719037.2014.930505

Voorberg, W.; Jilke, S.; Tummers, L.; Bekkers, V. (2018). Financial rewards do not stimulate coproduction: evidence from two experiments. Public Administration Review, 78(6), 864-873. DOI: https://doi.org/10.1111/puar.12896

Vries, H. de; Bekkers, V.; Tummers, L. (2015). Innovation in the public sector: a systematic review and future research agenda. Speyer: EGPA Conference.

Descargas

La descarga de datos todavía no está disponible.