El alcance de las prácticas de dirección en la vida de los colaboradores: la relación entre la percepción de justicia y el conflicto trabajo-familia en las organizaciones del sur colombiano
The scope of management practices in employees' lives: the relationship between the perception of justice and the work-family conflict in organizations in Southern Colombia
Contenido principal del artículo
Resumen
Rev.esc.adm.neg
El presente estudio evalúa la relación entre la justicia organizacional, en sus dimensiones de justicia procedimental y justicia interaccional, y el conflicto trabajo-familia en las empresas colombianas. La investigación fue de carácter explicativo-causal y con el fin de evaluar las relaciones y los efectos entre las variables se utilizó un modelo de ecuaciones estructurales. La investigación se realizó en tres organizaciones pertenecientes a diferentes sectores económicos —servicios, financiero y producción—, en las que se aplicaron 450 encuestas a sus empleados. En cuanto a los resultados, se obtuvo que solo la justicia interaccional presenta una relación negativa y significativa con el conflicto trabajo-familia; la relación justicia procedimental y conflicto trabajo-familia fue no significativa, además de positiva. Esta investigación y sus resultados respaldan la hipótesis de que el crecimiento empresarial, de la mano del bienestar del capital humano, depende de factores clave como la disminución de los conflictos de los empleados y la capacitación de los jefes o supervisores mediante estrategias de liderazgo transformacional que den cuenta de la justicia organizacional y de la participación activa de todos los actores, para fomentar así, relaciones y entornos laborales en los que prevalezcan valores fundamentales como el respeto, la honestidad, la dignidad y la cortesía.
Detalles del artículo
Referencias (VER)
Anderson, J. C.; Gerbing, D. W. (1988). Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103, 411-423. DOI: https://doi.org/10.1037/0033-2909.103.3.411
Bies, R. J. (2001). International (in)justice: the sacred and the profane. En J. Greenberg y R. Cropanzano (Eds.), Advances in organization justice (89-118). Palo Alto, CA: Stanford University Press.
Blau, P. M. (1964). Exchange and power in social life. Nueva York: Wiley.
Colquitt, J. (2001). On the dimensionality of organizational justice: a construct validation of a measure. Journal of Applied Psychology, 86, 386-400. DOI: https://doi.org/10.1037/00219010.86.3.386
Colquitt, J.; Zipay, K. (2015). Justice, fairness, and employee reactions. Annual Review of Organizational Psychology and Organizational Behavior, 2, 1-25. DOI: https://doi.org/10.1146/annurev-orgpsych-032414-111457
Cropanzano, R.; Bowen, D. E.; Gilliland, S. W. (2007). The management of organizational justice. Academy of Management Perspectives 21, 34-48. DOI: https://doi.org/10.5465/amp.2007.27895338
Cropanzano, R.; Byrne, Z. S.; Bobocel, D. R.; Rupp, D. E. (2001). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of Vocational Behavior, 58, 164-209. DOI: https://doi.org/10.1006/jvbe.2001.1791
Cropanzano, R.; Prehar, C. A.; Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group and Organizational Management, 27, 324-351. https://doi.org/10.1177/1059601102027003002
De Cremer, D.; Van Dijke, M. H.; Bos, A. E. R. (2007). When leaders are seen as transformational: the effects of organizational justice. Journal of Applied Social Psychology, 37(8), 1797-1816. DOI: https://doi.org/10.1111/j.1559-1816.2007.00238.x
Díaz-Gracia, L.; Barbaranelli, C.; Moreno-Jiménez, B. (2014). Spanish version of Colquitt’s Organizational Justice Scale. Psicothema, 26(4), 538-544.
Ferris, D. L.; Spence, J. R.; Brown, D. J.; Heller, D. (2012). Interpersonal deviance and workplace deviance: the role of esteem threat. Journal of Management, 38, 1788-1811. DOI: https://doi.org/10.1177/0149206310372259
Folger, R. (2001). Fairness as Deonance. En Gilliland, S.; Steiner, D.; Skarlicki, D (Eds.), Theoretical and Cultural Perspectives on Organizational (3-33). Greenwich: Information Age Publishing.
García, M.; Forero, C. (2014). Cambio organizacional y percepción de la justicia organizacional en una entidad de la ciudad de Bogotá-Colombia. Diversitas: Perspectivas en Psicología, 10(2), 93-305. DOI: https://doi.org/10.15332/s1794-9998.2014.0002.07
Geurts, S.; Taris, T. W.; Kompier, M.; Dikkers, J. S.; van Hooff, M. L.; Kinnunen, U. M. (2005). Workhome interaction from a work psychological perspective: development and validation of a new questionnaire, the SWING. Work y Stress, 19(4), 319-339. DOI: https://doi.org/10.1080/02678370500410208
Gouldner, A. W. (1960). The norm of reciprocity: a preliminary statement. American Sociological Review, 25, 161-78. DOI: https://doi.org/10.2307/2092623
Gillet, N.; Fouquereau, E.; Bonnaud-Antignac, A.; Mokounkolo, R.; Colombat, P. (2013). The mediating role of organizational justice in the relationship between transformational leadership and nurses’ quality of work life: a cross-sectional questionnaire survey. International Journal of Nursing Studies, 50(10), 1359-1367. DOI: https://doi.org/10.1016/j.ijnurstu.2012.12.012
Grandey, A.; Cordeiro, B.; Judd, M. (2007). Work-family supportiveness perceptions: important for the well-being of male blue-collar hourly workers? Journal of Vocational Behavior, 71(3), 460-478. DOI: https://doi.org/10.1016/j.jvb.2007.08.001
Grant, A.; Dutton, J.; Rosso, B. (2008). Giving commitment: employee support programs and the prosocial sensemaking process. Academy of Management Journal, 51, 898-918. DOI: https://doi.org/10.5465/amj.2008.34789652
Greenberg, J. (1990). Organizational justice: yesterday, today, and tomorrow. Journal of Management, 16(2), 399-432. DOI: https://doi.org/10.1177/014920639001600208
Greenberg, J. (1993). Stealing in the name of justice: informational and interpersonal moderators of theft reactions to underpayment inequity. Organizational Behavior and Human Decision Processes, 54, 81-103. DOI: https://doi.org/10.1006/obhd.1993.1004
Greenberg, J.; Colquitt, J. A. (2005). Handbook of organizational justice. Mahwah, Nueva Jersey: Lawrence Erlbaum Associates.
Greenhaus, J. H.; Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76-88. DOI: https://doi.org/10.5465/amr.1985.4277352
Grzywacz, J. G.; Marks, N. F. (2000). Reconceptualizing the work-family interface: an ecological perspective on the correlates of positive and negative spillover between work and family. Journal of Occupational Health Psychology, 5(1), 111-126. DOI: https://doi.org/10.1037/1076-8998.5.1.111
Hair, J.; Anderson, R.; Tatham, R.; Black, W. (1999). Análisis multivariante (5ª ed.). Madrid: Prentice Hall. DOI: https://doi.org/10.1080/1478601X.2016.1167054
Hanif, E. G.; Lambert, L. D. K.; James, F. (2016). Exploring the association between organizational structure variables and work on family strain among Indian police officers, Criminal Justice Studies, 29(3), 253-271.
Hernández, R.; Fernández, C.; Baptista, M. P. (2010). Metodología de la investigación (5ª ed.). México: McGraw-Hill Educación.
Jiang, H. (2012). A model of work-life conflict and quality of employee-organization relationships (EORs): transformational leadership, procedural justice, and family-supportive workplace initiatives. Public Relations Review, 38, 231-245. DOI: https://doi.org/10.1016/j.pubrev.2011.11.007
Judge, T. A.; Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of workfamily conflict. Journal of Applied Psychology, 89(3), 395-404. DOI: https://doi.org/10.1037/0021-9010.89.3.395
Kim, H.; Kim, J. A. (2015). Cross-level study of transformational leadership and organizational affective commitment in the Korean local governments: mediating role of procedural justice and moderating role of culture types based on competing values framework. Leadership,11(2) 158-185. DOI: https://doi.org/10.1177/1742715013514880
Kirkman, B. L.; Chen, G.; Farh, G. L.; Chen, Z. J.; Lowe, K. B. (2009). Individual power distance orientation and follower reactions to transformational leaders: a cross-level, crosscultural examination. Academy of Management Journal, 52, 744-764. DOI: https://doi.org/10.5465/amj.2009.43669971
Kossek, E.; Pichler, S.; Bodner, T.; Hammer, L. (2011). Workplace social support and work-family conflict: a meta-analysis clarifying the influence of general and work-family-specific supervisor and organizational support. Personnel Psychology, 64, 289-313. DOI: https://doi.org/10.1111/j.1744-6570.2011.01211.x
Kossek, E.; Ozeki, C. (1998). Work-family conflict, policies, and the job-life satisfaction relationship: a review and directions for organizational behavior-human resources research. Journal of Applied Psychology, 83, 139-149. DOI: https://doi.org/10.1037/0021-9010.83.2.139
Kyei-Poku, I. A. (2014). Linking interactional justice to work-to-family conflict: the mediating role of emotional exhaustion. Organization Management Journal, 11(2), 74-83. DOI: https://doi.org/10.1080/15416518.2014.929932
Leventhal, G. S. (1976). Justice in social relationships. En J. W. Thibaut; J. T. Spence; R. C. Carson (Eds.), Contemporary topics in social psychology (211-240). Morristown, NJ: General Learning Press.
Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of justice in social relationships. En K. Gergen; M. Greenberg; R. Willis (Eds.), Social exchange: advances in experimental and social psychology (Vol. 9, 91-131). Nueva York: Plenum. DOI: https://doi.org/10.1007/978-1-4613-3087-5_2
Lind, E. A.; Tyler, T. R. (1988). The social psychology of procedural justice. Nueva York: Plenum. DOI: https://doi.org/10.1007/978-1-4899-2115-4
Luo, Y. (2007). The independent and interactive roles of procedural, distributive, and interactional justice in strategic alliances. Academy of Management Journal, 50, 644-664. DOI: https://doi.org/10.5465/amj.2007.25526452
Malisetty, S.; Kumari, K. V. (2016). An investigation on relationship of deviance workplace behavior with organisational justice, abusive supervision and work-family conflict. Indian Journal of Science and Technology, 9(39), 1-13. DOI: https://doi.org/10.17485/ijst/2016/v9i39/100449
Moreno-Jiménez, B.; Sanz, A. I.; Rodríguez, A.; Geurts, S. (2009). Propiedades psicométricas de la versión española del Cuestionario de Interacción Trabajo-Familia (SWING). Psicothema, 21(2), 331-337.
Munir, F.; Nielsen, K.; Garde, A. H.; Albertsen, K.; Carneiro, I. G. (2012). Mediating the effects of work-life conflict between transformational leadership and health-care workers job satisfaction and psychological wellbeing. Journal of Nursing Management, (20), 512-521. DOI: https://doi.org/10.1111/j.1365-2834.2011.01308.x
O’Neill, J. W.; Davis, K. (2011). Work stress and well-being in the hotel industry. International Journal of Hospitality Management, 30, 385-390. DOI: https://doi.org/10.1016/j.ijhm.2010.07.007
Romeo, M.; Berger, R.; Yepes-Baldó, M.; Ramos, B. (2014). Adaptation and validation of the Spanish version of the «Survey Work-Home Interaction-NijmeGen» (SWING) to Spanish speaking countries. Anales de Psicología, 30(1), 287-293. DOI: https://doi.org/10.6018/analesps.30.1.148291
Rodríguez, R. L.; Martínez, M.; Salanova, M. (2014). Justicia organizacional, engagement en el trabajo y comportamientos de ciudadanía organizacional: una combinación ganadora. Universitas Psychologica, 13(3), 961-974. DOI: https://doi.org/10.11144/Javeriana.UPSY13-3.joet
Siegel, P. A.; Post, C.; Brockner, J.; Fishman, A.; Garden, C. (2005). The moderating influence of procedural fairness on the relationship between work‐life conflict and organizational commitment. Journal of Applied Psychology, 90(1), 13-24. DOI: https://doi.org/10.1037/0021-9010.90.1.13
Taner, B.; Turhan, M.; Helvaci, I.; Köprülü, O. (2015). The effect of the leadership perception and organizational justice on organizational commitment: a research in a State university. International Review of Management and Marketing, 5(3), 180-194.
Thibaut, J.; Walker, L. (1975). Procedural justice: a psychological analysis. Hillsdale, NJ: Erlbaum.
Tyler, T. R.; Blader, S. L. (2000). Cooperation in groups: procedural justice, social identity, and behavioral engagement. Philadelphia: Psychology Press.
Tyler, T. R.; Smith, H. (1998). Social justice and social movements. En D. Gilbert; S. Fiske; G. Lindzey (Eds.), Handbook of Social Psychology (4a ed., vol. 2, 595-629). Nueva York: McGraw-Hill.
Tziner, A.; Sharoni, G. (2014). Organizational citizenship behavior, organizational justice, job stress, and work-family conflict: examination of their interrelationships with respondents from a non-Western culture. Journal of Work and Organizational Psychology, 30, 35-42. DOI: https://doi.org/10.5093/tr2014a5
Weiss, H. M.; Suckow, K.; Cropanzano, R. (1999). Effects of justice conditions on discrete emotions. Journal of Applied Psychology, 84, 786-794. DOI: https://doi.org/10.1037/00219010.84.5.786
Williams, K. J.; Alliger, G. M. (1994). Role stressors, mood spillover, and perceptions of workfamily conflict in employed parents. Academy of Management Journal, 37(4), 837-868. DOI: https://doi.org/10.2307/256602
Zeinabadi, H.; Rastegarpour, H. (2010). Factors affecting teacher trust in principal: testing the effect of transformational leadership and procedural justice. Procedia Social and Behavioral Sciences, 5, 1004-1008. DOI: https://doi.org/10.1016/j.sbspro.2010.07.226